Customer Service Data Entry

FELICIA PHILLIPS

**** ******** ** ********, **. *0008 · 470-***-****

ad5roi@r.postjobfree.com

A driven and outstanding Customer Service and Sales Professional with a solid reputation in client development, product promotion, finance, typing, data entry and marketing. Written and verbal communication skills. Ability to navigate different programs and assist customers. Have over 10 years of remote and call center customer service experience. EXPERIENCE

MARCH 2022 – CURRENT

CUSTOMER SERVICE, BAKKT

I assist customers with their cash back rewards accounts that they have with Wells Fargo loyalty program. I redeem rewards for customers at their request. I explain rewards balance to customers (how much cash back they earn per purchase made with their credit card). I create cases for redemptions that failed. I also document each interaction. SEPT 2021 – AUGUST 2022

CUSTOMER SERVICE, TRC/CONVERGENT

I assist customers with making payment on their credit cards. Dispute transactions made with their credit card

Send out replacement credit cards for cards reported lost, stolen, or compromised. Explain credit card statement.

Update account information

Mar 2021 –Aug 2021

Customer Service, S&P Data

• Remote Customer Service, • Assist customer with ppp loans • Assist ADT customers with getting too correct dept, Assist with billing, equipment, and schedule issues. • Provide excellent customer service • Multitasking • Using multiple applications • Navigating and toggling between screens.

May 2020– July 2021

Remote Customer Service, Omni Interactions/Fis/Key bank

• Assist customers with cards that are issued by the government for unemployment benefits • Update account information • Send out misplaced, stolen or lost cards • Provide excellent customer service.

2

May 2017-May 2018

Customer Care Representative, Coca-Cola/ Alpharetta, Ga My duties included taking inbound calls from consumers who have concerns, complaints, or inquiries about the Coca-Cola products and or services. I enter information into SAP which is the software used to document the records that are created mainly for quality issues that the customers have noticed and wanted to make us aware of. The job performance is based on a metrics system that measures the quality of the calls as well as the average handle time of the calls. • Job duties also include quality reports for consumers that call in about their purchases. • Assist retailers/customers in getting to the right department to place orders for Coca Cola products for their Business, start a new account and to have their equipment serviced. • Assist members that participate in the Rewards Program with their issues. • Provide excellent customer service • Data Entry

EDUCATION

Booker T. Washington High School, Atlanta, GA Graduated 1989 MONTH YEAR

Ashford University seeking Bachelors in Applied Behavioral Science SKILLS

• Typing

• Fast learner

• multitask

• computer literate • data entry

ACTIVITIES

I love giving to charities that help individuals and families get their lives back on track. I understand the importance of assisting those that want and need help. I love to read and watch inspirational programs. I also love spending time with family(eating and trying different restaurants and recipes.

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