Customer Service Representative
Resume:
FP
FELICIA PRINCE
Professional Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Work History
AbbVie - Pharmaceutical
02/2024 - 03/2024
Continuum Global Solutions - Customer Service Representative 03/2019 - 09/2023
Houston Chronicle Corporate Office - Customer Service Representative 11/2015 - 03/2019
Johnson And Peterson Accounting Services - Office Assistant 04/2009 - 11/2011
Enhanced drug effectiveness by optimizing pharmaceutical formulation techniques. Streamlined production processes for increased efficiency and reduced waste in pharmaceutical manufacturing.
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Developed innovative drug delivery systems to improve patient compliance and therapeutic outcomes.
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Conducted thorough research on new pharmaceutical ingredients, ensuring safety and efficacy in product development.
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Troubleshot equipment issues, minimizing downtime and maintaining optimal production levels in a fast-paced environment.
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Assist individuals in understanding and navigating healthcare inquiries, insurance claims, and enrollment processes, providing guidance and support.
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Develop a comprehensive understanding of healthcare benefit programs, policies, and procedures to provide informed assistance.
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Maintain meticulous records of patient interactions, billing inquiries, and resolutions, adhering to HIPAA regulations and privacy standards.
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Verify patient insurance coverage, including eligibility, pre-authorizations, and benefits, to facilitate proper billing procedures.
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Excel in handling inquiries, resolving issues, and ensuring customer satisfaction through various communication channels, including phone, email, and chat.
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Uphold company values and maintain positive customer relationships while working independently and remotely.
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Remaining calm and patient when dealing with challenging or frustrated customers, maintaining a professional and positive attitude.
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Responsible for efficiently addressing customer needs, tracking interactions, and collaborating with various teams to optimize the customer experience.
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Assist in administrative tasks, including data entry, file management, scheduling, and correspondence, contributing to office efficiency.
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Maintain accurate records of customer interactions, appointments, and administrative tasks, ensuring compliance with company standards.
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Address customer concerns, complaints, or inquiries, finding solutions that align with customer need
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Keep the office environment organized, ensuring supplies are stocked, appointments are scheduled, and tasks are completed efficiently.
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ad5rog@r.postjobfree.com
Humble TX
Skills
● Documentation Review
● Pharmaceutical Calculations
● Hazardous waste disposal
● Formulation Development
● Customer Service-Oriented
● Data Entry
● Project Management
● Email Support
● Inbound/Outbound
● Team Collaboration
● Quality Assurance
● Documentation
● Communication
● Treatment Support
● Clinical Observation
● Client Assistance
● Insurance Coordination
● Patient Guidance
● Eligibility Verification
● Medical Terminology
● Benefits Enrollment
● Customer Service Excellence
● Skilled Collaborator
● De-escalation Techniques
● Multitasking & Prioritizing
● Prescription Filling
● Medicinal Chemistry
● Order Verification
● Insurance Verification
● Medicare and Medicaid process
Education
2015
Houston Community College
Houston, TX
Associate of Arts
2013
Texas Southern University
Houston, TX
Associate of Applied Science
2009
Texas School of Business
Houston, TX
Certification in Medical Insurance Billing
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