Customer Service Sales Representative
Resume:
Jennifer Luna
CUSTOMER SERVICE/SALES REPRESENTATIVE
Waynesboro, PA 17268
ad5rnc@r.postjobfree.com
Self motivating team player with great attention to detail looking to obtain a remote customer representative job that will utilize my strong interpersonal and communication skills, as well as solid sales experience to generate leads, resolve customer issues, and develop a positive relationship with the company through improved customer satisfaction and increased sales/profits. Authorized to work in the US for any employer
Work Experience
GENERAL LABORER/WAREHOUSE ASSOCIATE
People Ready / True Blue Inc - Harrisburg, PA
January 2019 to Present
• Retail associate responsible for price marking, sales associate, sorting and restocking shelving units
• Cleaning and preparing senior living care facility for reopening
• Aiding general contractors and construction workers in daily activities such as painting, cleaning, unloading trucks, and placing fixtures into correct areas
• Installing flooring, ceiling tiles and insulation throughout facility
• Testing and repair of electronic devices
• Shipping and receiving electronic accessories for sorting and organizing
• Reprogrammed distribution items
• Tested software for potential customers
• Trained new employees
• Sorted through received and returned items
• General construction site clean up
• Helped contractors on paint jobs
• Operate hand pallet jack of up to 75lbs
• Order selecting and sorting into various bins assigned
• Meet daily, weekly, and monthly production goals based on previous calendar years RESIDENTIAL ASSISTANT / CERTIFIED MEDICAL TECHNICIAN Arc of Washington County
January 2014 to February 2019
Compassionate and organized Caregiver with 3+ years of experience in providing expert care. Experienced in working with special needs clients and maintaining their emotional comfort and safety. Customer-focused and dedicated to providing the best healthcare and service to both young and elderly and those in need of top-level medical and rehabilitation expertise:
• Exceptional experience in proving care to all special need clients
• Huge knowledge of various caregiver practices
• Maintained neat and clean area to ensure control of infections
• Prepared reports for client status and services as per quality processes
• Participated in staff meetings to maintain quality of services
• Maintained confidentiality of all patient information as per policies
• Dispense medications prescribed by Physicians or Healthcare Practitioners and provide information to patients about medications and the usage guidelines
• Observe and record patients' progress, attitudes, and behaviors with regards to HIPPA compliance in medical records, reports changes in client condition to superiors
• Care for individuals or families during periods of incapacitation, maintaining safety, and personal care needs, while help in adjusting to new lifestyle
• Understanding of nonverbal communication with Alzheimer's patients to provide them with comfort, encouragement, or positive reinforcement
• Ensure that all controlled substance drugs are well counted for and keep locked
• Ensured that resident's daily care logs are and updated in a timely manner
• Provides personal care to residents that required assistance
• Ensured that the facility was kept clean, and resident's laundry were done SWITCHBOARD OPERATOR/PBX/FRONT DESK
Wyndham Hotel
May 2012 to January 2014
A dedicated and dynamic Front Desk Agent with several years of work experience in hospitality management. As a High-energy Front Desk agent possessing strong customer service skills, knowledge of the hospitality field, friendly and personal demeanor with effective time management skills. I also maintained the hotels standards of excellence and I am confident I possess the skills and attributes to fit in any Hotel /resort culture of excellence
• Took reservations and assisted guests with general services.
• Checked guests in/out; dealt with cash and credit card payments of bills.
• Responded to complaints and situations that required immediate attention.
• Ensured that all wake up calls are handled promptly and properly.
• Concentrated on cleanness and neatness of desk and office areas.
• Ensured transportation of guest to and from the hotel and managed their luggage.
• Available any time for guests to deal with their problems and complaints CASHIER/SALES ASSOCIATE/CUSTOMER SERVICE
Sheetz - Gettysburg, PA
March 2011 to November 2013
• Performed daily cashier responsibilities and duties such as ringing out customers, counting end of day receipts and reports, selling and reporting daily lottery sales
• Provide exceptional customer service on a daily basis
• Weighing and panning out MTO and food items
• Ensuring daily store, gas pump, and parking lot cleanliness
• Restocking and facing shelving and cooler units
• Provide training to new associates
• Ability to work under a high pressure environment on a daily basis
• Ensure quality and customer satisfaction
SEASONAL BANK TELLER
ACNB - Gettysburg, PA
May 2012 to 2013
Experienced bank teller known for delivering friendly service and personalized attention to all customers. Handle financial transactions of high-volume branch in downtown business district. Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information; process loan payments; and open/close accounts. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets.
• Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
• Selected as lead teller to implement "express line" for single transactions during peak business periods. Lowered average wait-time by 25%, leading to highest customer satisfaction scores in branch history.
• Won 2nd place for number of car loan referrals and 1st place for number of money market savings account referrals during two recent cross-selling promotions.
• Educated customers on online service offerings and mobile apps. Helped account holders access technology to enhance banking convenience via multiple self-service channels RETAIL SALES ASSOCIATE
Chico Gettysburg Outlets
June 2009 to July 2012
A dedicated and motivated individual with several years of experience in the retail customer service industry. Excellent merchant sales skills, Identified customer needs and upsold to higher value products as often as possible. Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent. Other key proficiencies included:
• Expert knowledge of clothing and jewelry and have a proven ability to close sales
• Highly skilled in customer service and can communicate effectively with clients
• Excellent Customer Service and interpersonal skills
• Proficient with computers, learns new software systems with ease
• Proficient in multitasking and can prioritize multiple jobs as necessary
• Self-motivated and possess a strong desire to succeed and meet goals
• Proficient in most retail sales technology systems Education
Associates in Healthcare Management in Business Management/EMT Penn Foster College - Scottsdale, AZ
September 2017 to Present
Pre-requisties completed in Biology
Harrisburg Area Community College-Harrisburg - Gettysburg, PA September 2007 to January 2008
High school diploma
Fairfield Area High School - Fairfield, PA
August 2002 to June 2006
Skills
• CUSTOMER SERVICE (10+ years)
• TELEPHONE
• FILING
• HIPAA
• MS OFFICE
• Shipping Receiving
• Order Puller
• Shipping
• Unloading
• General Labor
• Senior Care
• Mobile Applications
• Hospitality Management
• Special Needs
• Vital Signs
• Medication Administration
• Android
• Alzheimer's Care
• Multi-line Phone Systems
• Front desk
• English
• Typing
• Hotel experience
• Hospitality
• Windows
• Phone etiquette
• Microsoft Office
Certifications and Licenses
CPR/BLS
November 2019 to November 2021
Groups
Secretary/Special Events Coordinator/Phone Tree Chairman November 2015 to September 2017
• Proven volunteer and professional leadership style working with government leadership and local area vendors in facilitating successful event planning and highly successful fundraising
• Assist military battalion liasion with planning and managing onsite events
• Outgoing and energetic with strong communication and interpersonal skills
• Demonstrated organizational and time management skills
• Ability to work well within a team, handle multiple tasks and identify and swiftly solve problems that arise
• Strong computer proficiency that include managing sponsor information
• Establish, schedule, and coordinate calendar events for 3+ military units Additional Information
REFERENCES AVAILABLE UPON REQUEST
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