Patient Care Technician

• Rachel Williams

** ******* **** ***. **

Taylors, SC 29687

OBJECTIVE Obtain a position in a customer service oriented field in order to utilize skills

( interpersonal, team building, conflict resolution, documentation and leadership abilities that I’ve acquired through education, training, and experience that will promote the values and vision of the company employed with.

EDUCATION

Greenville Technical College- Greenville, SC

.Associate Degree in Applied Science-Human Services Graduated August 2019

Internship with Faces and Voices of Recovery Greenville Chapter Internship Greenville Technical College, Greenville, SC (2000-2001)

-Patient Care Technician Certificate

-Old Dominion University, Norfolk, VA.

Certificate in Phlebotomy (1992)

HONORS

Greenville Technical College Dean’s List Fall Semester 2017 Greenville Technical College Dean’s List Spring Semester 2018 HUMAN SERVICE & MEDICAL

EXPERIENCE

The Phoenix Center Alcohol and Drug Commission/ Serenity Village Client Care/ Lead Med Tech 10/2019-11/2020

• Responsible for documentation regarding client’s day to day activities .

• Promoting a safe environment

• Client support

• Transporting clients to and from appointments

• Close supervision of clients with DSS cases by following proper protocol related to their specific case

• Supervising med pass and ensuring proper documentation in the MAR

• Narcotic drug count with proper documentation and signatures of departing and oncoming shifts

• Communicating vital information relating to treatment to counselors

Client Care Giver/Companion 1/2012-12/204

• Assisted with client’s ADL’s, and ROM therapy

• Glucose monitoring/dispensing medication

• Family education

• Collaborating with home health to enhance patient care

• Coordinating transportation for client

• Maintaining client's Dr.appt.schedules and personal appointments

• Promoting a caring and positive environment that kept client’s dignity and self confidence intact

Greenville Hospital System 10/96-5/2002

Phlebotomist

• Phlebotomist/Lab Coordinator

• Acquiring lab samples using proper protocol and procedure from inpatients/outpatients

• Practicing proper identification of patient before collection of specimen.

• Collecting samples in proper tubes and specimen specific collection techniques.

Data entry using Sunquest Laboratory System

• Adhering to DHEC and HIPPA regulations and policies Patient Care Technician (2000-2002)

• Responsible for the daily care of patients assigned

• Collect lab specimens Routine and Stat

• Vital signs Routine and Stat labs

• Sterile Dressing changes

• Foley Catheter insertion and discontinue catheter

• Daily charting of patients fare

• Collaboration with medical team to ensure quality care American Red Cross

Phlebotomist 9/1992-8/1996)

• Proper venipuncture technique and integrity of blood donation

• Assessment/Initiated blood donor eligibility

• Quality Control of samples and equipment

• Adhering to DHEC and HIPPA regulations and Policies

• Autologous Scheduler responsible for collecting medical history of client, scheduling client’s appointment, managing patient files concerning autologous sample and surgery information. Coordinating with hospital Surgery Dept.

CUSTOMER SERVICE/ UPPER MANAGEMENT EXPERIENCE 12/2016- 5/2021

JACK IN THE BOX- (12/16-5/21)

• Assistant Manager 5/19-5/21

• Shift Manager 9/18-5/19

• Responsible for cash, and employee management, inventory, and product ordering

• Guest services

• Team Member 12/16-9/18

.

Inventory

• Product ordering/Product Inventory

• Cash and Sales/ Daily bank deposit

• Documentation of Repairs/product transfers/receivable shipments

• Adhering to DHEC regulations regarding food safety.

• Quarterly inspection from corporate regarding food safety policies

• SERVE SAFE certified

• Interviewing and onboarding for potential and hired employees

• Training new employees on proper protocols and restaurant procedures

HARD SKILLS

• Management skills

• Word, Excel, and Power Point

• Presentations

• Technical skills in Phlebotomy, Sterile Dressing change, Foley catheter insertion, maintenance, and removal

• Phlebotomy certificate

• Recovery Coach Certificate

• Patient Care Technician Certification

• Documentation

SOFT SKILLS

• Interpersonal

• Decision making/Problem Solving

• Time Managenent

• Team Player

• Adaptable

• Public Speaking

• Leadership

• Compassionate

VOLUNTEER EXPERIENCE

Shepherds Gate Women’s Shelter- Miracle Hill Ministries 4/18-6/18 FAVOR Greenville Recovery Support

6/18-10/18

CERTIFICATIONS R

Recovery Coach FAVOR Greenville SC NAADAC Approved 7/18 Serve-Safe Certification

Adult/ Infant CPR Certification

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