Customer Service Human Resources
Resume:
San Diego, CA
ad5rf6@r.postjobfree.com
GENESIS CELLERY
Coordinate with student managers to assign staff to various stations Provided higher-tier customer support for complex customer service scenarios
Deliver on-floor training for new hires
Communicate with managers about floor complications to improve customer service
Partner with kitchen staff to manage ingredient inventory Prepared food orders and provided tailored food service to individual customers
Assistant to the Director of Human Resources
Compared potential health plans through a cost-benefit analysis chart Organized an all-employee orientation event to familiarize staff with employee benefits
Composed company-wide emails and graphics with information about benefits and company events
Conducted phone screening for potential new hires
Created multiple training modules for staff through Paylocity Created and standardized company newsletter
Assisted in event marketing and consumer outreach
Contacted potential partners for content creation
One of the top performing salespersons on the West Coast during the Summer and Fall of 2022
Consistently held the highest unit per transaction rate at the location Responsible for opening and closing the storefront Managed store stock inventory and shipments
Experience handling cash and credit transactions and closing out sales day Managed customer seating and coordinated with servers to yield excellent customer service experiences
Provided restaurant information, took orders, and recorded reservations via phone
Maintained the restaurant’s image of a respectable dining establishment WORK EXPERIENCE
UCSD Dining April 2021 - June 2022, March 2023 - Present Restaurant Lead (October 2021 - June 2022, March 2023 - Present) Dining Hall Attendant (April 2021 - October 2021)
Monte Vista Christian School June 2023 - August 2023 Business Office Intern
CLINK San Diego February 2023 - September 2023
Marketing and Event Planning Intern
Squishable July 2022 - February 2023
Retail Associate (Keyholder & Stock Lead)
Miguel’s Cocina June 2019 - September 2020
Host
SUMMARY
Detail-oriented and ambitious college
student with 2 years of experience and
coursework in marketing and human
resources. Seeking an internship or entry-
level position to leverage my organizational,
customer service, and business office skills.
EDUCATION
University of California, San Diego
Bachelor of Science in Business Psychology,
Minor in Marketing (Expected June 2024)
Provost Honors
SKILLS
American Sign Language (Intermediate)
Communication, problem-solving, and
leadership skills
Basic Python and SQL knowledge
Proficiency in Word, Excel, Google Docs,
Google Slides, and several other data
management and presentation programs
RELEVANT COURSES
Product Marketing & Management
Social Media Marketing
Consumer Behavior
Industrial Organizational Psychology
Test & Measurement at Work
Managing Diverse Teams
Contact this candidate