Technical Support Customer Service
Resume:
Sean Dela Cruz
Blk. ** Lt ** Bighani st Brgy.Greater Lagro Novaliches Quezon City
Contact No. +639*********
ad5rd7@r.postjobfree.com
Skills
English Language Communication (Verbal & Written)
Customer Service Skills
Technical Support Skills
Zendesk
Microsoft Outlook
Basic Powerpoint Presentation
Basic Microsoft Office
Researcher
Admin Task
Fedex Tracking Shipping
Google Mail
Inbound and Outbound Caller
Communicating: Communication Skills
Flexibility and Adaptability
Learning agility: Quick learner
Tolerance: Stress tolerance
Critical thinking: Decision making skills
Coaching people: Teaching
Creating Ideas: Creativity
Positive Attitude: Creating a positive work environment
Financial Account related to Credit Card
Intelligent
Leadership
Responsible
Listening
Goal oriented: results achiever, Meeting deadlines
Motivating people
Self Motivated
Delegating tasks
Personal Management
Organization skills
Prioritising tasks
Handyman: Working with hands
Judgement
Basic Computer Skills
Strong Work Ethic
Honesty and Integrity
Punctuality
Analytical and Problem Solving Skills
Strong Analytical abilities
Attention to details
Accuracy
Interpersonal Skills
Team Work Skills
Initiative
Loyalty
Negotiating: Negotiation skills
Sales skills: Persuading people
People oriented: Customer service skills
Experience
October 2020 - April 2024
Teletech - Technical Support Representative 1
● I worked with Logitech and
I handled technical support on computer peripherals, gaming devices, webcams, desk accessories,presenters, gaming products for PC and console, iPad accessories, speakers and business products through phone and email.
● I handled Pre Sales inquiry, Product Inquiry, Order Status, Order Cancellation, Order Refund, Order Return and Processing Replacement.
● I handles B2C and B2B Consumers
● I supported Europe, Middle East and Asia Pacific
● Work from home setup
December 2014 - January 2020
Alorica - Relationship Manager
● I worked on a financial account. I mainly handle BarclaysCredit Cardin the USA.
● I worked under a financial account for almost 5 years and always part of Top Performer Agents back then. I used to get irate customers and I know how to pacify and assist them nicely.
● I handled transaction inquiries, balance and available credit inquiries, processing payments, redeeming rewards for customers, creating dispute cases and fraud cases and processing balance transfers.
July 2012 - January 2013
Mazda - Sales Consultant
● I showcased the features of the car and what car suits the customer's needs.
● I did car displays in different locations and made sure that i will get a yes from a customer after discussing the best features of the cars. Education
2008 - 2010
ABE International Business College - Bachelor of Science in Hotel and Restaurant Management
2nd year (undergraduate)
Character Reference:
Vincent Odi
Team Manager - Alorica
Naomi Ramiriez
Team Manager - Alorica
April Crisostomo
Team Manager - Alorica
Contact this candidate