Customer Service Quality Assurance
Resume:
@
O
,
IMASHANI
CHANDRU
ad5r9q@r.postjobfree.com
13.
SKILLS
Active listening skills.
Communication skills. Computer
skills. Customer service skills.
Interpersonal skills. Leadership skills.
Management skills. Problem-solving
skills.
LANGUAGES
English Sinhala Tamil
REFERENCE
Justina Kumar - Hong Kong shanghai
Banking co-operation
Quality assurance officer
ad5r9q@r.postjobfree.com
OBJECTIVE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. EXPERIENCE
Hong Kong Shangai Co operation. HSBC
3rd of March 2022 - Present
Customer solution Associate
My key responsibility is Act in liaison with internal departments to meet customer needs and requirements
• Bring down customer delinquency by achieving individual targets
• Achieve all operational performance targets on a monthly basis
• Conduct effective conversations to ensure a suitable and feasible outcome for customers
• Adhere to professional negotiation skills and demonstrate high ethical standards aligned with the departmental operational guidelines
• Meet the required operational efficiency and effectiveness
•Competent in handling a range of banking enquiries to successfully support a customer in their banking needs.
Tempserve pvt limited
21sf of June 2021 - 30th April 2022
Data processing executive
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners. Type in data provided directly from customers.
Create spreadsheets with large numbers of figures without mistakes. EDUCATION
Imperial college of business studies
May 2022 to Present
International Specialised Diploma in business management Good Shepard, Colombo 13.
2017 December
G.C.E Ordinary level
Achieved a successful grade in all 9 subjects, including a B grade in English and a C grade in Mathematics.
Good Shepard, Colombo 13.
2020 November
G.C.E Advanced level
Achieved a successful grade in all 4 subjects, including a C grade in English, S grade in Accounting, S grade in Economics and S grade in Business studies..
ACTIVITIES
Currently playing in the HSBC Netball team. Member of Colombo netball m
Contact this candidate