Customer Service Call Center
Resume:
Tilyne Storey
Detroit, MI *****
Home/Cell: 313-***-****
ad5r8t@r.postjobfree.com
Summary
●Experience providing customer support in a busy call center environment.
●Committed to providing customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
●Ability to assist customers by telephone and face-to-face.
Experience
City of Detroit - Property Appraiser Detroit, Michigan
June 2015 - June 2018
Estimates the value of a property for tax, sales, financing, development and insurance purposes
Take photographs
Research information on a laptop or mobile device
Take notes
Prepare reports
AT&T - Technical Support Representative 1 Detroit, Michigan
February 2009 – February 2010
●Under supervision received first call resolution issues.
●Conducted analysis and troubleshooting by telephone for customers’ DSL, UVerse and Dial-up Internet services, within my job scope.
Systems Technology Office Manager Stone Mountain, Georgia
August 2001 to March 2007
●Maintained procedures and policies for visitors.
●Provided information about the company services.
●Maintained Employee, correspondence and general filing systems.
●Sorted and distributed mail daily.
●Plan and prepared meetings and conference.
●Ensured that supply inventory was adequate.
●Ensured that computer and Internet system was reliable.
City of Detroit Residence Youth Council Detroit, Michigan
August 1999 – July 2001
●Residence Youth Council member.
●Treasurer.
●Volunteered within the community.
●Tutored middle school students with math.
Education
●Morris Brown College Major Accounting
●AT&T DSL troubleshoot both formal and on the job training.
Skills
●Excellent Communication Skills
●Customer Service Skills
●Microsoft Office Suite
●PC software and hardware troubleshooting
Contact this candidate