Executive Assistant

Kris Jensen Realtor - Keller Williams –Personal Assistant – March 2024 to Present

Enter customer information into a database, check records and maintain client confidentiality. Prepare and distribute marketing materials and property listings. Answering calls from clients and using various Microsoft applications, scanners, copiers and postage mailers. Maintain files to keep track of important documents, Organize travel arrangements, Manage supply inventory and perform data entry as required. Assist with open houses and obtain client feedback. Ensure goals and client needs are consistently met. Provide exceptional communication and customer service.

FirstService Residential - Property Manager - February 2021 to March 2024 Oversee the day-to-day operations of a portfolio of HOA communities.. Ensured properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and within the limits of established policies. Partner with Supervisors, Board of Directors and internal departments to develop and lead introduction and integration of new programs, services and initiatives. Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely updates to the Board and residents. Recommend and manage the budget for all functional areas of responsibility. Manage calendar of meetings and events. Attend a wide range of internal and external meetings. Independently handle all administrative tasks to meet deadlines, Work collaboratively in a team environment as well as independently. Property Management Professionals-Assistant Community Asset Manager - December 2016 to March 2020 Answer a variety of inbound calls from customers, team members as well as various partners in the property management environment. Updating computer software during each call to keep systems up-to-date. Navigate various systems to field questions that callers may have in regards to billing, statements, fees, HOA rules, repairs and other property management related inquiries. Building strong working relationships with internal and external partners. Required to be highly organized and responsible. Consistent and effective communication and teamwork with Community Managers and Community needs.

Bank of America - Customer Relationship Manager - August 2010 to November 2015 Responsible for establishing, developing and maintaining positive client relationships to facilitate loss mitigation options and resolution for home retention and improving corporate ratios. Recognized for identifying discrepancies in system processes. Improved Underwriter communications through various platforms and pilot programs. Team lead responsibilities, selected to be a primary trainer of new CRM recruits. Evaluated clients’ individual circumstances and income to expense ratio to offer potential relief and resolution for GSE, Non-GSE, HFI, VA, USDA and Conventional Loan Types.

Goldman Sachs Company - Production Administrative Assistant - June 1994 to June 1998 Responsible for directly supporting investment banking partners with daily and quarterly administrative functions. Provided production support to 23 professional individuals. Prepared financial reports and productivity spreadsheets for executive planning meetings. Managed executive calendars, appointments, and travel itineraries. Prepared monthly, quarterly and annual presentation material to new investment banking partners. Windy Gregory

805-***-**** ad5r8f@r.postjobfree.com Santa Clarita, CA