Senior Program Manager

D. Princeton Paul Arockiaraj

Chennai, Tamil Nadu, India

ad5r73@r.postjobfree.com +91-729*******

linkedin.com/in/princeton-paul-70182616

PROFILE SUMMARY

Motivated Program Manager with years of experience in performance-based goal setting, customer relationship building, internal team collaboration, and development of data-driven insights. Highly skilled in leading cross-functional teams, budget and timeline management, and creating PMO offices that deliver streamlined processes and reduced program costs. Proven success in achieving program objectives ahead of deadlines while consistently increasing program outcomes, stakeholder management and customer satisfaction. Good understanding in utilising project management methodologies (especially Agile Scrum), including PMBOK5. Skilled in mentoring and coaching teams to improve satisfaction scores and retention rates.

Industry domains - Telecommunications (ITES), Education, US Mortgage, Behavioral Healthcare, Retail, and Food Technology.

Project management methodologies/tools - Agile Scrum, MS Project, JIRA, Azure ADO Technical Skills - Hands-on experience in developing Desktop, Web, and Cross-platform mobile applications using - MS.Net(C#, VB.Net, ASP.NET), SenchaTouch, REST APIs, JS Frameworks, XML, MS SQL and NoSQL.

WORK EXPERIENCE

Senior Program Manager Jan/2020 - Present

Encora Innovation Labs Pvt. Ltd., Bangalore (a service based company)

● Oversaw program budgets totalling $18M, consistently delivering projects within budget constraints and timeline.

● Developed and implemented comprehensive program strategies, resulting in a 20% increase in project efficiency.

● Directed cross-functional Agile Scrum teams of 70 members, fostering collaboration and achieving a 15% improvement in team productivity.

● Cultivated and maintained excellent relationships with key stakeholders, exceptional contributions to client service and customer experience as a key driver for the company's success.

● Implemented risk assessment strategies, resulting in a 15% reduction in project-related issues.

Program Manager May/2015 - Jan/2020

ISGN Technologies Pvt. Ltd., Chennai (a product based company)

● Managed a $10M program budget and a team of project managers, involving multiple cross-functional Agile Scrum teams with peak size of 120+ associates.

● Contributed to continuous improvement on deliverables of large business (SaaS and Cloud based products) through effective program management methodology, developing and implementing program policies and procedures, resulting in an increase in program compliance.

● Provided required support to resolve escalated risks or issues related to projects undertaken and team performance

● Created and implemented data migration workflow from HEAT to JIRA ticketing system, resulting in business sustainability and growth through expansion of available services, and improvement of technology currency by saving 100% licence cost to the company.

● Managed excellent relationships with key stakeholders, submitted weekly status reports and hosted program bi-weekly status reporting meetings with CEO/CTO and engineering heads.

● Mentored and coached engineering teams to adopt Agile methodology, improving overall program efficiency by 70% and an increase in staff retention. Technical Architect/Senior Software Engineer Oct/2011 - Mar/2015 ISGN Technologies Pvt. Ltd., Bangalore (a service based company)

● Approved technical architectural decision making and signoff.

● Delivered a first-of-its-kind Educational cross-mobile platform in record time, and saved 34% of the go-to-market time and gained 27% of the client billing.

● Managed Scrum teams of 20+ developers and testers.

● Contributed on continuous improvements and better practices/processes for engineering, quality and product architecture teams. Assistant Manager/Software Engineer Jun/2002 - Sep/2011 Mainstay Teleservices Pvt. Ltd., Bangalore (a ITES based company)

● Developed and maintained call-centre dialer software applications.

● Developed tools and plugins to monitor metrics in real-time, saved 100% of technology cost and third-party licence cost to the company.

● Involved in requirement gathering, customer interaction and reporting.

● Managed a team of 5 developers and testers.

EDUCATION

● Master of Computer Application Bharathidasan University 1999 - 2002

● Bachelors of Science in Physics Manonmaniam Sundaranar University 1996 - 1999 CERTIFICATIONS

● Certified ScrumMaster(CSM), Scrum Alliance

● Data Scientist Certification, IBM (In progress)

● Trained specifically on PMBOK 5 framework and processes. SKILLS

● Program/Project Management

● Stakeholder Management

● Budgeting and Invoicing

● Risk Management

● Cross-Functional Collaboration

● Team leadership

● Strategic Planning

● Problem Solving

● Data Analysis

● Team Leadership

● Agile Methodologies (Scrum)

● Project/Software Development Lifecycle Management

● Software Development (Microsoft .Net and Mobile Technologies) ACHIEVEMENTS

● Recognized as ‘Extraordinary Client Services’ in 2022 for exceptional contributions to client service and customer experience as a key driver for the company's success. REFERENCES

Available upon request.

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