Windows Server Support Engineer

PANDIT R. KSHIRSAGAR Cell. 985*******

E-mail: - ad5r71@r.postjobfree.com

Current Address: Flat No.807, Ganesh Joynest, Chikhali, Pune-411062

PROFESSIONAL PROFILE

8+ years of Extensive experience in installation, administration and networking in various environments.

Thorough knowledge of Windows Vista; Windows XP; Windows7; Windows 8 Windows 2000 Server; Windows Server 2003, Windows Server 2008, Windows Server 2012 Windows NT; DOS; TCP/IP; Active Directory Services; Active Directory DHCP; and DNS. Antivirus. Operating Systems: - Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, DOS. Microsoft Servers: - Windows 2000 Server, Window 2003 server, Window 2008 server. Windows 2012 Server.

Software: - MS Office 2003. MS Office 2007, MS Office 2010, Email client (Outlook 2003, 2007, 2010) Remote Tools (Team viewer, Ammyy admin, VNC, Dame Ware Mini Remote Console, Remote Desktop etc. Adobe products, Antivirus (McAfee, Net protector, Trend Micro, Quick Heal), WinZip, Catia, Auto – CAD.

SAS, Symantec Ghost.

Networking:- Avaya IP Phone,CAT5/6 Crimping, TCP/IP Addressing, Cisco & Juniper VPN Client Installation. PROFESSIONAL CERTIFICATIONS

JCHNP Jetking Certified Hardware & Networking professional.

Microsoft Certified Professional (MCP ID: 5434843 MCP.)

MCSA Windows Server 2003 and Exchange 2003.

CCNA Cisco Certified Network Associate (CSCO12024523.)

ITIL Foundation Certificate in IT Service Management. (Certificate No.5868024.20606961) SCHOLASTICS

Completed Diploma in Mechanical Engg.in July 2004 From MSBTE, Mumbai with 63.77%

(First Class).

Completed H.S.C (Science) in February 2001 from Pune Board with 51.51%.

Completed S.S.C in March 1999 from Pune Board with 76.40% (Distinction).

Completed Bachelor of Computer Application. (BCA) in May 2015 with 56.96% (Second Class) TRAINING

MCSE-2003, CCNA, LINUX courses From ATS InfoTech, Pune.

CCNA Course from Softech Institute, Pune.

Training of Linux, VMware, MCSA 2012 server from Rahitech IT Solution, Pune. EMPLOYMENTCHRONICLE

• Non-Stop IO technologies Pvt. Ltd. -Pune

• Client: Preeminent technologies (US- Yeshiva

University)

• Helpdesk-Desktop Support Engineer

• (Mar-2023- Nov-2023)

• Remote Support to Yeshiva university Users.

• . Login Issues for both Staff & students (Inside track, Canvas, O365 apps & Other YUAD passwords authenticate Portals, Gmail Login)

• . O365 apps issue (Outlook login, Teams, Word, Excel, OneDrive & other MS apps.)

• MFA issues (Authenticator app setup, Verification text or call not receiving, Wrong contact information)

• Zoom Application Issue (License, set -up new profiles, Integration set up & Meeting issues).

• P1 Emergency Issues.

• MS Teams issues (Teams Number configuration, Files missing, Meeting issue, Not rings, VM configuration.)

• Hardware Requests (Laptop, Desktop & Headphone, Cell Phone)

• Laptop & Desktop Hardware & Software issue (Audio, Video, Camera, System Slow, Keyboard not working, Driver’s issue, OS issues)

• VPN Issues (Set up, Configuration, VPN connection troubleshoots)

• Printers issue (Add, Connect Network & Local Printers)

• YU Applications Issues ( Canvas, Inside track, Pharos, Banner, One Card, BDMS, Transcripts, Macca buy, Kronos.)

• Wi- Fi Issues (YU Wireless, YU Visitor, Housing Wi-Fi)

• Allied Digital Services Limited

• Client: Mercedes-Benz India Private Limited (Chakan- Pune)

• Technical Support Engineer

• (Sep-2021- Oct-2022)

• Working as IT engineer at Client side Mercedes Benz India Pvt. Ltd (Daimler).

• Managing IT team, assigning the daily task, Streamline Infrastructure, Managing CISM tickets.

• Managing OS deployment from SCCM, Managing CoSyMa.

• Monitoring Server Alerts, Updating OS and AV Patches.

• Managing Active Directory

• Managing user calls

• Production Plant calls handling.

• Comnet Innovations P Ltd.

• Client: Sonacomstar Precision Forging Ltd. Pune.

• Desktop Support Engineer

• (Nov 2020 –Sep 2021)

• Installations of Windows 7, Windows 10 Client Operating System.

• Installation of Basic Software like SAP HANA Commvault client, Microsoft Teams, Global Connect VPN,

• Configuration of Printer (Network and Local on Desktop & Laptop). Perform On-Site Coordinating with different vendors.

• ITSM- SAP ticketing system for Call Logging.

• Configuring & Updating Software & Application Patches client system.

• Desktop & Laptop Installation, maintenance & Troubleshooting.

• Asset/Inventory Management.

• ISP Call Logging. (TATA ^ Airtel), Link Monitoring. Server Monitoring.

• Orbit Techsol (W) Pvt. Ltd, Pune

• Client: - Atlas Copco India Ltd, Hinjewadi Pune

• Desktop Support Engineer

• (Mar 2020 -Jun 2020)

• Installations of Windows 10 Client Operating System.

• Installation of Software like Microsoft Teams, mPass, Cisco VPN, Hyper-work 2019, Auto- CAD, Inventor, CATIA Installation, Vault, Enviornment variable setting.

• Configuration of Print Devices (Network and Local on Desktop & Laptop). Perform On-Site Coordinating with different vendors.

• Installing, Administering and Troubleshooting Printers.

• Configuring & Updating Software & Application Patches client system.

• Desktop & Laptop Installation, maintenance & Troubleshooting.

• NEXUS Computer Pvt. LTD, Mumbai

• Client- Maharashtra State Bureau of Textbook

Production & Curriculum Research, (Balbharati), Pune.

• Hardware Engineer

• (Apr 2017- Dec-2017)

• Installations of Windows Client Operating System.

• Installation of Basic Software like MS-Office2003,2007,2010, Pagemaker7, Corel-Draw16, InDesign

• Configuration of Print Devices (Network and Local on Desktop & Laptop). Perform On-Site & Remote Technical Support.

• Coordinating with different vendors.

• Installing, Administering and Troubleshooting Printers.

• Configuring & Updating Software & Application Patches client system.

• Desktop & Laptop Installation, maintenance & Troubleshooting.

• Working Knowledge on Symantec Norton Ghost Image. Providing IT Support to computer users within the office.

• Infosys BPO Limited, Hinjewadi, Pune.

• Process Specialist.

• (May-2016 – Apr-2017)

Client: - Telstra Corporation Limited (known as Telstra) is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services

• Working on Change Management as a Change Implementer.

• Cloud Environment Windows Server Patching.

• Installing Blade Logic Automation tool on Server.

• Working on Avamar (EMC) Tool.

• Facilitate a team approach to achieve organizational objectives and increase productivity.

• NEXUS Computer Pvt. LTD, Mumbai.

• Client- Maharashtra State Bureau of Textbook

Production & Curriculum Research, (Balbharati), Pune.

• FMS Engineer

• (Oct 2014 –Aug 2015)

Assembling of Computers & Installations of Windows Client Operating System.

Installation of Basic Software like MS-Office2003,2007,2010, Pagemaker7, Corel-Draw16,InDesign CS 8, Shree-Lipi 7.3, Adobe Reader, Photoshop, WinZip etc.

• Installation of D-Link, Belkin Wi-Fi Network Drivers.

• Configuration of Print Devices (Network and Local on Desktop & Laptop).

• Printer Driver Installation of HP 1007, HP 1505, HP 4000, Xerox 3040, Sharp M-260, HP 5550, HP 9040. RICOH Printer etc.

• Installation of Quick Heal Endpoint Security Antivirus (Version 15.00) & updating all client systems.

• Maintaining an accurate inventory of all Hardware & Software.

• Perform On-Site & Remote Technical Support.

• Handling Remote Desktop by Team Viewer, VNC, Ammy Admin & resolving Application Issue, O.S. Issue.

• Diagnosed hardware & software failures and resolved technical issues.

• Coordinating with different vendors.

• Installing, Administering and Troubleshooting Printers.

• Configuring & Updating Software & Application Patches client system.

• Desktop & Laptop Installation, maintenance & Troubleshooting.

• Working Knowledge on Symantec Norton Ghost Image.

• Providing IT Support to computer users within the office.

• NEXUS Computer Pvt. LTD, Mumbai

• Client- Sciformix Technologies Pvt. Ltd. Hinjewadi, Pune

• FMS Engineer

• (Nov 2012 - May 2014)

• Installation of Client Operating System (Windows XP, Windows 7).

• Activation of Windows Operating System.

• Working Knowledge on Network Printer (Canon iR 2525 / 2530), HP 1530.

• Installing, Administering and Troubleshooting Printers.

• MS-Outlook configuration, pst backup & Troubleshooting Issues.

• Installation of Dual Monitor, Data card setup for Internet.

• SAS Software Installation.

• Installation of Trend Micro Security Agent Antivirus (Version 6.00) & updating all client systems.

• Configuring & Updating Software & Application Patches client system.

• Juniper & Cisco VPN Client configuration.

• Installation of windows server 2008, working on Active Directory Services, User Creation, Setting Permission, User unlock etc.

• IT support to Various Project like J & J, PAR, Apotex, Amgen, Pfizer, SAS, PAR call centre.

• Remote Support to Manila (Philippine's) users using Team Viewer, Ammy Admin.

• Setting up new user's accounts & profiles & dealing with password issues.

• Working knowledge on Lenovo Product (ThinkPad- Laptop, Think Centre -Desktop).

• Solving all Hardware issues, Network issue, Domain issues, operating issues, printer issues.

• Asset Management System.

• On Call Support 24*7.

• Maestro –Tech Systems, Pune

• System Engineer

• (Jan 2010 – Nov 2012)

• Assembling of Computers, Installation of Windows Client operating System.

• Working Knowledge on Norton Ghost, Power Image 2000.

• Working on HP Desktop Systems.

• Installation of Network Printer (HP 1530) and Troubleshooting.

• Installation of Various Application Software’s.

• Providing System support services both for Software & Hardware for an organizations employee.

• Coordinating with different Vendors.

• Configuring LAN, Crimping etc. Troubleshooting of Hardware & Network related issues.

• Kaizen IT services Kolkata.

• Client-Tata Motors, Pune.

• Data Centre Operation Engineer

• (Aug 2009 – Nov 2009)

• Daily, Managed Server data backup for entire network to the tape for disaster recovery plan.

• Backup Log monitoring and analysis.

• Backup tape media read test.

• Support Backups at remote locations. (Sanand- Nano Project, Bangalore - GSDC).

• Daily SAP Finance spool request and cheque, purchase order printing as per schedule & request.

• Tivoli Server Monitoring.

• Worked on IBM storage Tape library 3584 (ANACONDA).

• BMC Remedy User- Incident Management. (Ticket Monitoring Tool).

• Obtained, loaded and unloaded magnetic tapes, paper and mass storage media.

• Maintained an inventory of all incoming & outgoing equipment.

• Working as part of team and operating in a fast.

• Responsible for providing 24 hours support in complex plant operation as required.

• Jyot Prakash Computers, Solapur.

• Hardware & Network Engineer

• (Sep 2005 – Dec 2006)

• Setup Desktop Computers, peripherals and test Network connectivity.

• Install and test desktop software application and internet browser.

• Installation of Various Application Software’s.

• Interact with the staff on technical problems and their resolution.

• Installation of Client Operating System.

• Configuring LAN, Crimping etc.

• Troubleshooting of Hardware & Network related issues. PERSONAL DETAILS:-

• Name

• Nationality

:-

:-

Pandit Ramesh Kshirsagar

Indian

• Sex :- Male

• Passport No. :- S4286351

• Marital Status :- Married

• Date of Birth :- 25th Nov 1982

Contact this candidate