Customer Service Manager
Resume:
Jamie Sue Housley
Career Driven and Dependable
Tucson, AZ 85719
ad5r5p@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Mobile Maintenance & Towing - Tucson, AZ
June 2020 to Present
Acting as a communication point for emergency and non-emergency calls. Working adjacent with the county Sheriff's Department as well as other first responders.
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls using a multi-line phone system, according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other relevant information
• Organize inspection lists for the Arizona Department of Transportation
• Collect maintenance records for each unit and correspond the repairs with service manager
• Process impounded vehicles and upload corresponding documents to each stored/ impounded vehicle
• Managing time
• Connect with dealers and vendors to ensure service is quality, and rates are fair.
• Use of a multiline phone system
• Extreme organization skill
Solar Consultant
Saguaro Solar LLC - Tucson, AZ
February 2020 to September 2020
Served as the primary contact for customers who consider solar power. Increase solar power clients through effective sales strategies. Also, pursue opportunities by monitoring local business developments and identifying potential, and approachable clients. Using my strong customer service skills, I effectively interact with clients and potential clients. Analytical skills assisted me with processing valuable information, which I use to reach reliable conclusions. Bartender
Riverside Inn Saloon - Benson, AZ
August 2007 to December 2019
Maintained secure cash drawers, promptly resolving discrepancies for accuracy
• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Managed accurate register and produced daily sales reports backing up inventory usage numbers
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
• Recruited and trained 4 bartenders and bar-backs and scouted and auditioned performers for various special events
• Maintained accurate cash drawer of $200 per shift
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
• Closed out cash register with 100% accuracy and prepared cashier report PM Lead
Vail Inclusive Preschool - Tucson, AZ
June 2018 to August 2019
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
● Consulted with parents to build and maintain positive support networks and support continuing education strategies
● Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
● Promoted sensory development by providing access to different textures
● Sanitized toys and play equipment each day to maintain safety and cleanliness
● Educated students in foundational concepts such as shapes, numbers and letters
● Promoted physical, academic and social development by implementing diverse classroom and outside activities
● Observed children to identify individuals in need of additional support and developed strategies to improve assistance
● Organized and facilitated monthly parent support group meetings
● Identified signs of emotional and developmental problems in children and reported to parents
● Supervised group of 3-4 student teachers throughout semester
● Gave one-on-one attention to children while maintaining overall focus on entire group
● Addressed behavioral and learning issues with parents and daycare management Waitress
Rebs Cafe - Benson, AZ
November 2013 to February 2015
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
● Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
● Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
● Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
● Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Paraprofessional
Visions Unlimited Academy - Benson, AZ
July 2007 to October 2013
Implemented brain gym exercises and used repetition, which enabled students to grasp new cognitive concepts quickly
● Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
● Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
● Organized classroom materials to help teachers prepare for daily instruction and activities
● Relieved classroom teacher during breaks, using stoplight system, to maintain order and structure in classroom
● Assisted classroom teacher in supervising snack time and indoor and outdoor play
● Led reading and arts and crafts lessons
● Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery
● Prepared reports and paperwork for parent-teacher conferences
● Tailored lesson plans for students with emotional and cognitive disabilities
● Documented student behaviors, interventions and results to assist lead teacher
● Met with team of professionals from different disciplines to implement comprehensive action plan
● Maintained safety and security of all youth under care
● Wrote daily and weekly lesson plans
● Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support
● Supported students in developing strategies for individual needs and classroom group dynamics Education
Some College in Early Childhood Education
Cochise Community College - Sierra Vista, AZ
August 2003 to December 2013
High School Diploma
Benson High School - Benson, AZ
May 1999 to August 2003
Skills
• Administrative support
• Sorting and labeling
• Accounts payable and receivable
• Scheduling
• Bookkeeping
• Strategic sales knowledge
• POS systems expert
• Computer proficient
• Recordkeeping strengths
• MS Office proficiency
• Data entry
• Professional telephone demeanor
• Credit card processing
• Money handling abilities
• Liquor, beer and wine knowledge
• Suggestive selling
• Computer Networking
• Classroom Management
• Life, Health and Accident knowledge
• Microsoft Windows Server
• Microsoft Excel
• Basic Math
• Microsoft Word
• Analysis Skills
• Meeting Facilitation
• Operating Systems
• Employee relations
• Multi-line Phone Systems
• Writing skills
• Clerical experience
• English
• Communication skills
• Customer service
• Computer literacy
• Computer skills
• Clerical experience
• Customer service
• Windows
• Cash handling
• Microsoft Windows Server
• Sales
• POS
• Cash register
• Bookkeeping
• Forklift
Certifications and Licenses
Level One Fingerprint Clearance Card
August 2018 to August 2024
First Aid Certification
CPR Certification
Driver's License
January 2019 to Present
Expires in 2049
Forklift Certification
March 2022 to June 2025
Assessments
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Fingerprint Clearance Card
Contact this candidate