Digital Marketing Customer Service

Thalia Puente Fernandez

Vancouver, WA • ad5r5i@r.postjobfree.com • 503-***-**** •

EDUCATION

University of Washington, College of Arts & Science Seattle, Washington 2020 - 2022

Washington State University, Carson College of Business Vancouver, Washington Bachelor of Marketing Present - 2024

Relevant Coursework: Macroeconomics Microeconomics Financial Accounting Managerial Accounting Statistics Calculus Interpersonal Communication Marketing Research Digital Marketing Professional Sales

WORK EXPERIENCE

Grocery Outlet Hazel Dell, Washington

Cashier May 2023 - November 2023

● Operate registers, scanners, scales and credit card/debit card terminals

● Memorize product locations throughout the store and be able to direct customers or make suggestions

● Help and handle with the execution of daily product expirations management and putting products on sale

Whole Foods Market Seattle, Washington

Barista November 2021- May 2022

● Prepared food and beverages to standard receipts or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients

● Provided fantastic customer service; ensured customers needs were met in a timely fashion

● Followed department procedures for preparing, storing, rotating, and stocking of products

● Maintained a clean and well organized work station

● Adhered to all cleaning and maintenance care specifications of all equipment

Dollar Tree Vancouver, Washington

Sales Associate June 2020 - September 2021

● Maintained a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors

● Handled all sales transactions while operating assigned cash register

● Accurately and efficiently scanned and keyed items into register

● Communicated clearly about weekly promotional items and offers

● Followed all policies and procedures to ensure that shrink is minimized LEADERSHIP ACTIVITIES

Building Networks University of Washington

Mentee Winter 2022

● Fine-tuned professional skills alongside side industry leaders from Boeing and Microsoft

● Practiced mock interviews focusing on STAR method and rehearsed elevator pitches

● Networked with over 50 culturally diverse students

ADDITIONAL INFORMATION

Skills: Fluent in Spanish Ability to sell proactively Strong organization standards Cash handling experience Excellent communication Time management and multitasking

Certifications: Washington State Food Worker Card

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