Employee Relations Customer Service

Yvonne Denise Lemons

Profile

ad5r4c@r.postjobfree.com • 404-***-****

www.linkedin.com/in/denise-lemons-097b1369 • Atlanta, GA

Highly analytical and results-driven professional with hands-on experience in HR management. Aptitude for planning, establishing, and managing execution of HR operational processes, including top-talent identification and recruitment, on-boarding, training, performance management, and employee relations, while maintaining strict compliance with organizational and regulatory requirements. Knowledgeable in analyzing compensation and benefits policies to create and introduce competitive programs for elevating employee satisfaction and improving retention. Ability to conduct specially designed training programs for team/staff members to communicate organizational protocols and objectives with keen focus on improving performance and productivity. Articulate communicator with credible history of cultivating collaborative partnerships with interdepartmental teams, executive management, and key stakeholders to realize both short- and long-term business goals/objectives.

Areas of Expertise

Strategic Planning & Execution

Talented Staff Recruitment

Stakeholders Engagement

Project & Program Management

Training & Development

Complex Issues Resolution

Regulatory Compliance

Top-Talent Acquisition & Retention

Benefits/Compensation Management

Professional Experience

Insight Global, 1224 Hammond Drive Atlanta, GA 30346 40 Hours Per Week 2023- Present Payroll Onboarding Specialist

This role is an integral part of the all-employees experience in starting at Insight Global. The specialist is in constant communication with both the sales field and corporate employees to ensure that our employees are onboarded correctly.

• Review and collect onboarding documentation.

• Verify accuracy of onboarding documents and enter data into payroll systems.

• Provide a high-quality customer service to ensure a positive new hire experience.

• Assist with audits to correct employee information.

• Ensures compliance with all processes and maintains a high level of confidentiality.

• Troubleshoot onboarding related issues.

• Work closely with other teams within payroll and across the organization.

Insight Global, 1224 Hammond Drive Atlanta, GA 30346 40 Hours Per Week 2022- 2023 Cash Application Specialist

I will support several teams to oversee the overall cash inflow and manage the organization of the company's financial records. My role includes but is not limited to the following items regarding cash handling. I am reliable, go-getter, and hard worker who possesses a good skillset and technical abilities along with a high attention to detail and great organizational skills.

Post all exception payments received via check, wire, credit card and ACH within 24-48 hours.

Post all checks deposited by branches via RDS; post all foreign deposits; reconcile foreign items that are received by Cash Management.

Log and send all AP wires for Lease & GL teams to Cash Management for processing.

Apply easy offset prepayment credits assigned each week by Collections Manager per Credit Item Review Worklist (RPA).

Apply credits assigned by collectors via Get Paid; apply prepayments each Friday assigned by Payment Analyst.

Answer customer calls from toll free line to process payments via Bill Trust, RDS Letters (remote deposit slip); and assist in research for refunds and prepayments.

Additional responsibilities may be required as business needs dictate.

The Clorox Company, 1221 Broadway Oakland, CA 94612 40 Hours Per Week 2018 – 2022

Revenue Coordinator

Implement best practices to facilitate senior management related to staff interviewing and on-boarding processes with a keen focus on meeting and exceeding organizational requirements. Utilize SAP's Financial Accounting System to manage credit card payments to receivables and post prepayments to customer accounts. Assist senior management related to lockbox projects from inception to completion. Review COA and assist ARA with payment inquiries and research. Participate in meetings with staff and senior management to identify / resolve complex issues and devise innovative solutions.

●Ensured timely and accurate cash application by analyzing remittance details, performing research, and resolving problem solve, while following standard operating procedures.

●Accomplished targeted goals by supporting daily remote deposits processing, customer statements, and general administrative functions.

●Met and exceeded set targets by devising and executing robust strategies.

BWAY Corporation 1515 W. 22nd Street Oak Brook, IL 60523 40 Hours Per Week 2012 – 2018

Cash Application Analyst

Delivered exceptional performance in researching and initiating unapplied cash resolution to achieve desired results. Execute strategic techniques to monitor confidential information for 1000+ customer accounts. Created and delivered training session for staff to augment overall productivity and efficacy. Performed various tasks comprising events documentation, relationships management, cash applications management, and complex issues resolution. Coordinated with management team for a variety of departmental projects, while ensuring delivery of projects within time, scope, and budgetary constraints.

●Optimized remittance processes and relationships by detecting / resolving complex queries and ensuring delivering of excellent customer service.

●Achieved organizational objectives by onboarding and training highly talented staff.

●Coordinated with all departments for the management of accounts receivable payments.

●Improved overall processes and procedures by cooperating with management team.

Volunteer Experience

DeKalb Rape Crisis Center, Decatur, GA 2010 – 2012

Rape Crisis Advocate, Human Rights

The DeKalb Rape Crisis Center (DRCC) in downtown Decatur operates a 24-hour emergency Crisis Line for sexual assault survivors and their families which is staffed primarily by volunteers from the DeKalb community.

Camp STARS (Sharing Together As Real Support), Atlanta GA 2010 – 2012

Activity Counselor, Children Camp

Hospice Atlanta founded Camp STARS (Sharing Together As Real Support) in 1994 which was the first bereavement camp of its kind in Georgia. The three-day camp is set on a gorgeous 300-acre campus where individuals can feel the peace and safety of expressing their emotions with others who are in a similar situation and share many of the same strong feelings. The camp is staffed by experienced, nurturing counselors, social workers, chaplains and trained volunteers who guide everyone through the grieving process.

Additional Experience

Cash Application Specialist, Mizuno USA Inc 3155 Northwoods Pkwy, Norcross, GA 30071, 2004 – 2012

Education

MBA, Human Resources Management, 2020; Saint Leo University, E-Campus, Saint Leo, FL

Bachelor of Science in Psychology, 2013; Troy University E-Campus, Dothan, AL

Professional Affiliations

Member of Omega Nu Lambda National Honor Society

Saint Leo University, Iota Chapter 2020

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