Patient Care Customer Service

PAIGE DEW

*** ***** **** **. ********* TN, ***** 843-***-****

ad5r4b@r.postjobfree.com

OBJECTIVE

Hardworking candidate skillful in providing excellent patient care. Proven track record of resolving patient issues in a timely manner while upholding the highest standards of patient care. Extensive experience in using multiple communication channels, including phone, email, and hospital computer systems. Strong interpersonal skills, and an ability to learn new Respiratory Therapy equipment to further enhance my skills as a competent Respiratory Therapist.

SKILLS AND ABILITIES

• Patient Safety

• Airway Clearance Techniques

• Critical Thinking

• CPAP/BIPAP Usage

• Problem Solving

• Arterial Blood Gas Analysis

• Detail Oriented

• Ventilator Management

• Professional Bedside Manner

• Bronchoscopy Assistance

• Oxygen Therapy Administration

• Passionate

EXPERIENCE

Respiratory Therapy Student – East Tennessee State University 08/2022 – 05/2024

• Worked with staff members in all aspects of respiratory care.

• Bronchoscopy assists.

• Patient transport.

• Equipment safety and universal precautions.

• Ventilator experience with the use of the PB 980 and 840, Servos. and Draggers.

• Arterial punctures, with analysis and quality control.

• Experience in Medical, Surgical, Cardiac, Trauma, Pediatric, and Neonatal ICUs.

• Experience with trauma and medical patients in Emergency Department.

• Computer skills in DELL/Windows computer systems.

• Member/Officer of the ETSU Respiratory Care Club. Customer Service Representative – Six Rivers Media 06/2022 – 12/2023 Responsible for providing excellent customer service, day end publishing, assisting customers with starting and or stopping newspaper subscriptions, processing payments, clerical responsibilities. Primary Care Technician – Our Lady of Mercy 08/2013 – 01/2016 Responsible for assisting with daily hygiene, fun activities, meal preparation, medication administration, vital signs, daily cleaning, and end of the day reports. Sales Associate/Key Holder - MetroPCS 06/2014 – 01/2015 Responsible for opening and closing the store, sending mid-day and end of the day reports, assisting customers with all sales, questions, and troubleshooting devices. EDUCATION

East Tennessee State University – Johnson City, TN 2024 Bachelor of Science Degree – GPA 3.3

Northeast State Community College – Blountville, TN 2020 Associates of Science Degree – GPA 3.1

Daniel Boone High School – Gray, TN 2013

High School Diploma

AWARDS AND CERTIFICATES

• Advanced Cardiovascular Life Support 2024-2026

by American Heart Association

• Pediatric Advanced Life Support 2024-2026

by American Heart Association

• Certificate of Completion – Neonatal Resuscitation Program 2023-2025 by American Academy of Pediatrics and American Heart Association

• BLS CPR and AED 2023-2025

by American Heart Association

• The National Society of Leadership and Success Honor Society 2023 by East Tennessee State University

• Class Secretary of Respiratory Therapy Student Association 2022 – 2024 by Dr. Donna Lilly, MA, RRT, Program Director of Respiratory Therapy

• Certificate of Distinction – The Dean’s List 2022 by Donald Samples EdD, RRT, RPSGT at East Tennessee State University

• Phi Theta Kappa Honors Society 2018

by Dr. Jane Honeycutt at Northeast State Community College

• Certificate of Completion 2009

by the Senior Aerospace Science Instructor at Dobyns-Bennett High School Junior ROTC

• Certificate of Appreciation 2006

by the Volunteer Program Coordinator at James H. Quillen VA Medical Center. REFERENCES

Available Upon Request

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