Customer Service Administrative Assistant

Becky M. Kuball

***** ** ***** ** *********, FL *2179

ad5r1p@r.postjobfree.com • 507-***-****

PROFESSIONAL EXPERIENCE

• Inventory • Administrative • Management

• Sales • Coordinator • Customer Service

SKILLS AND CAPABILITIES

SALES/CUSTOMER SERVICE

Over 15 years of customer service experience in a wide variety of environments including Retail, Healthcare, Academic, and Service.

Successfully upsold and marketed additional products and services to prospective clients.

Often exceeded sales goals by over 10%.

Received 99% customer satisfaction ratings by actively listening to the customer and developing positive long-term trusting relationships.

Recognized for exceptional communication skills, identifying, and implementing sales objectives.

Skilled in handling customer complaints and conflict resolution by addressing and resolving issues in a timely manner, while maintaining corporate policy and integrity.

Ability to respond, delegate, troubleshoot, and prioritize in high-pressure situations.

Skilled in both telephonic and in-person customer service working with a diverse customer base.

MANAGEMENT

Effectively managed a staff of up to 12 which included screening, hiring, training, scheduling, counseling, evaluating, and terminating.

Successfully handled all service operations including inventory, portion control, Health Code, and Sanitation guideline adherence.

Mentored, trained, and assisted new employees in improving performance.

Coordinated inventory and served as the point of contact for vendors and consumers.

COORDINATION/ADMINISTRATION

Coordinated meetings, booked meeting space, ordered meals/refreshments, created PowerPoint presentations, and set up equipment and other media.

Responded to telephone inquiries and relayed the appropriate answers and information.

Entered, transcribed, and maintained records in written and electronic form.

Handled billing, billing resolution, and collection of past-due accounts.

Proficient in Microsoft Office Suite, Word, Excel, QuickBooks, and PowerPoint.

Skilled in Switchboards and multi-line telephone systems.

Developed reports including Financial and Excel spreadsheets.

WORK HISTORY

Top Notch Nutrition Business Owner Morristown, MN 2018-2023

Trinity Lutheran Church Secretary Morristown, MN 2018-2023

Fun.com Lead Return Specialist Waseca, MN 2022-2022

LaCanne Paving and RV Services Office Manager Morristown, MN 2011-2014

City of Morristown City Clerk/Treasurer Morristown, MN 2009-2013

EDUCATION

South Central College AAS Degree Administrative Assistant Faribault, MN

OTHER RELEVANT EXPERIENCE

Trucking Dispatcher-Booking loads for trucks and responding to driver and business inquiries.

Pharmacy Technician-Inputting and filling prescriptions, submitting insurance, stocking pharmaceuticals.

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