Customer Service Personal Assistant
Resume:
Lakira Nickens
Chester, PA
Willing to relocate to: Chester, PA
Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
Affectionate reliable care
February 2018 to Present
To care for the elderly and assist with everyday living tasks Customer Service Associate
Wawa
September 2013 to May 2017
To assist and cash out customers with daily purchases Cargiver/live in
Blessings! for Seniors Companion Care - Philadelphia, PA January 2012 to August 2016
HHA
Caring Matters Home Care - Chester, PA
September 2009 to December 2011
To care for client and assist with everyday needs such as light cooking and cleaning assisting with bath and personal grooming
Caregiver
Helping Hands Healthcare
January 2005 to September 2009
Education
DIPOMLA
Chester High School
September 2004 to June 2007
Skills
• Care Giver (10+ years)
• Home Care (10+ years)
• Home Health
• Direct Care
• Personal Care
• Personal Assistant Experience
• Senior Care
• Alzheimer's Care
• Hospice care
• Dementia care
• Food preparation
• Cleaning
• Meal preparation
• Laundry (10+ years)
• Patient care
• Patient monitoring (10+ years)
• Telemarketing (2 years)
• Customer service
• Front desk
• Cash register
• Supervising experience
• Hotel experience (5 years)
• Personal assistant experience
• Medical terminology
• Childcare
• Cooking (10+ years)
• Cash handling
• Windows
• Sales
• Live chat
• Account management
• Teaching
• Medication administration
• Special education
• Customer support
• HVAC
• Upselling
• Marketing
• iOS
• Hospitality
• Care plans
• Salesforce
• Banking
• Epic
• Business development
• Data entry
• Financial services
• Analysis skills
• Typing
• Google Docs
• Leadership
• Mac OS
• Search engines
Certifications and Licenses
Certified Home Health Aide
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Completed
August 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Technical support — Completed
November 2022
Performing software, hardware, and network operations Full results: Completed
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Technical support: Customer situations — Proficient November 2022
Responding to technical support situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Building relationships for childcare providers — Proficient August 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Home health aide skills — Completed
June 2021
Providing care to patients in a home setting
Full results: Completed
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
September 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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