General Manager Customer Service
Resume:
Shana C. Myers
Management Hospitality Professional
Mission Viejo, CA 92692
ad5qzu@r.postjobfree.com
Buffalo Wild Wings - Aliso Viejo, CA FOH Manager
May 2021-Present
Responsible for quality of service, training, & scheduling
Enhanced relationships with suppliers to ensure
consistent & accurate deliveries for bar supplies
Required to communicate with all management & Ops
Director daily via HotSchedules
Aldi - Laguna Woods, CA Store Associate
Jan. 2021- May 2021
Essential worker duties including: cashiering, stocking,
merchandising & upholding exceptional customer service
On the Border Mexican Grill & Cantina -Eastvale, CA General Manager
Sept. 2017-March 2020
Maintain standards and operating procedures of the business while developing relationships with staff(65+) & clientele
Interviewing, scheduling, hiring, training, perform daily walk throughs to maintain cleanliness & preparedness
Produce monthly reports, manage food & bev inventory, collaborations with corporate teams to increase sales, maintain costs, high employee retention
OTBM Grill & Cantina - Aliso Viejo, CA & Las Vegas, NV Assistant General Manager
August 2011-Sept. 2017
Manage monthly labor quota, implement daily shift meetings outlining goals, changes etc
Assist with marketing campaigns, boost promotions with local outlets
Coordinate & manage large catering orders, in-house and offsite
Conduct monthly liquor inventory and quality control
SKILLS
Decision making.
Customer focus, detail
Relationship building
Verbal Communication
Develop budgets/financial planning
Work with vendors acquire bids for repairs/maintenance
Proficient in Spanish-speaking,reading, and writing
EDUCATION
California State University, San Marcos — Bachelor's Degree
Criminology and Justice Studies
2005-2009
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