Human Resources Performance Management

LAURIE A. COLLINS, SPHR, SHRM-SCP

Atlanta, GA/Tampa, Florida 972-***-****

LinkedIn Profile ad5qzq@r.postjobfree.com

LEAD INITIATIVES- MULTI-STATE- TALENT DEVELOPMENT

Strategic Consultative Advisor

Organizational Effectiveness

Drive Change

Succession and Workforce Planning

HR Department Oversight

Policy/Procedure Development

Performance Management

Engagement and Culture

Training Facilitator

Project Management

HR Metrics

Employment Law

Mergers/Acquisitions

Talent Management

Compensation

Diversity Programs

Team Leadership

Servant Leadership

EDUCATION

Bachelor of Science, Florida International University, Miami, FL

PROFESSIONAL EXPERIENCE

PSCU/CO-OP SOLUTIONS, St. Petersburg, FL 2022 to Present

Sr. Human Resources Business Partner

Strategic HR partnership with leadership for professional services, sales, and operations teams across 35 states.

Provide consultative strategic insights to drive organizational change strategy with teams for realignment of roles across various teams.

-Transitioned to new roles impacted to offshore assignments without displacements.

Lead ER function across multiple teams for successful resolutions. Influence leaders during change management initiatives.

-Lead integration efforts to provide consultative best practices for employee selection, development of culture, organizational design, workforce planning, and integration alignments within McKinsey model.

Collaborate with cross functional teams to revitalize talent programs.

-Led focus meetings which led to operational improvements and reduced attrition.

-Ongoing engagement initiatives to reinforce Gallup Exceptional Workplace recognition.

HR program manager with operation teams to optimize team performance.

-Improved engagement by 15% though new program that identified low performers and created development of coaching standards to improve performance efficiencies.

-Achieve milestones for attrition and balance employee staffing levels within corporate and offshore vendors to maximize margins and service levels.

-Reduced attrition by 40% identified benchmark within applicant profiles, refined new hiring training, high profile hire program rollout, developed new coaching models.

-Developed and facilitated talent and performance management programs

-Lead HR team- generalists and recruiter.

IFCO SYSTEMS US LLC, Tampa, FL 2019 to 2021

Human Resources Manager - North America

Led initiatives for coaching and support of multi-state 24/7 operations and sales teams in 18 states including California plus Canada. Partnered with all levels of leadership and liaison with employees for hands-on strategic and tactical guidance while leading the day-to-day HR function.

Led HR team for compliance and successful resolution of employee concerns - Created and rolled out new internship program to expand community involvement and

expand staff pipeline for future growth.

Organizational design and change management process to support fast paced growth.

- Partnered with leaders to facilitate workforce planning forecast, compensation analysis, development of job levels for career paths.

- Facilitated HR annual events with business leaders and provide guidance (merit, job descriptions review, performance management, department structure changes, etc.)

Performance management, recruitment, talent programs, learning and development.

- Consultative partner for employee relations guidance and performance improvement plans with distributed management and teams.

- Managed compliance and employee relations investigations for multi- state units.

- Facilitated training for 6 box talent conversations. Partnered with teams to develop talent profiles and related learning plans for all levels of employees.

- Succession planning for management growth and high potential individual development plans resulted in lower turnover.

Team leadership of HR Generalists for successful execution of HR administration.

LEXIPOL LLC, Dallas, TX 2016-2019

Regional Human Resources Director

Provided national human resources business and recruitment strategic direction to fast growth sales, technology, and operational teams located in 30 states. SaaS b2b platform focusing on first responders’ education policy, training, and procedures.

Lead HR function for all aspects of department administration and strategy.

Organization design and change management.

-HR lead for M & A activities

Coached managers to expand job levels and develop career paths to attract bench strength for future growth; 80% of teams have created and communicated to teams three job levels per position.

Updated job descriptions, executed compensation analysis, created job levels, recommendations for pay performance and recognition programs.

Improved employee engagement and retention through expansion of HR programs.

Developed ongoing employee feedback sessions such as skip level meetings, stay interviews, focus groups that have improved retention by 20%.

Partnered with leadership teams to implement annual stay interviews and follow-up plans to retain high potential employees.

Achieved organization’s human resources milestones.

Liaison with assigned business groups to manage their annual HR calendar initiatives such as merit, performance management, engagement surveys, etc.

Implementation of new HRIS and implemented benefit plan designs.

Full cycle recruitment for all positions direct hires and partnering with agencies.

Led HR team based in California.

MASCO, (Top Build), Dallas, TX 2010-2015

Regional Human Resources Manager

Member of regional operations leadership team for Fortune 500 - sales, service, retail, distribution, and operations teams. (Midwest Division: 50 locations, 1,200 employees).

Provided coaching on effective management trends and provided feedback to mitigate risk that improved retention by 20% in competitive locations.

Developing and facilitation of supervisory HR 101 and various leadership topics training.

HR lead for mergers and acquisitions due diligence – on site interviews, talent review, inventory, and orientation and HR liaison for new personnel.

Employee Engagement and Retention

- Provided and implemented programs for newly designed career ladders, employee appreciation events, coaching and development.

Led monthly HR best practices webinars and on-site training.

Liaison with Centers of Excellence, shared services teams, regional and division management teams for corporate, organizational development and operational change initiatives.

Developed presentations, facilitation, and communication of Company realignment of sales and administrative positions.

Led change management, succession planning within newly aligned teams.

Recruited top talent to build bench strength of teams and improve retention.

Partnered with Talent Acquisition to expand community branding events, Hiring Our Heroes, Trade School Outreach programs.

Program manager for a variety of HR initiatives.

Field liaison and project manager for corporate initiatives including communication, training, implementation for projects such as ATS (Kenexa), SilkRoad (Red Carpet), applicant assessments (PXT), annual incentive programs, and mid- year and annual performance management processes.

ADDITIONAL HR EXPERIENCE UPON REQUEST

SYSTEMS EXPERTISE

Microsoft Office Suite

PeopleSoft

Workday

Power BI

Success Factors

ADP

Clifton Strength Finders

Taleo/Kenexa

RECENT RELATED TRAINING

Gallup Exceptional Workplace Achievement

Prosci Change Management

Gallup Strengths Coach Training

Organizational Design Best Practices Forum

Promoting Diversity and Inclusion

Coaching and Mentoring Program, SHRM

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