Customer Service Quality Assurance
Resume:
Conita Butts
Atlanta, GA *****
ad5qyf@r.postjobfree.com
Certified Laboratory Technician with expertise in procuring and processing. Possesses extensive knowledge in performing EKG's, IV insertion, urinalysis, phlebotomy, drug testing, oral and nasal swab. IATA certified. Customer Service Rep for Lab and Clinical Trial Research for 10+ years.
• Attention to Detail
• Dexterity
• Hand-eye coordination
• Maintaining confidentiality
• Problem Solving/resolution
• Specimen Integrity
• Quality assurance
• Clinical Trained
• Customer Service
• Front Office Assistant
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Assistant
One Health Lab of Netflix - Atlanta, GA
January 2020 to May 2023
Responsible for collecting vitals and manual BP including HR, temp, and glucose testing. Conducted Covid and Flu testing.
Patient Outreach Specialist
WellStar Health System Inc - Smyrna, GA
November 2017 to September 2020
Responsible for daily operation of outpatient laboratory for pediatric, adolescent and adult patients. Collect, process and ship specimens for testing. Conduct Drug screens, breath and glucose testing, Oral, nasal and swab testing. Collect and Process Covid Testing with tracking system.. Order supplies, light office work, perform daily temp maintenance.
Phlebotomist/Lab Assistant
iResearch - Decatur, GA
June 2015 to October 2017
Responsible for daily operation of lab for Pharmaceutical Clinical Trial Research in a outpatient setting. Performed orthostatic vitals signs, EKG’s, peak and trough blood collections, blood draws for health maintenance for study participants. Nasal and Oral Swab Testing. Process and Ship specimens for testing. Conduct stat testing. IV insertion for in-office procedures. Lab Supervisor
ACMR - Atlanta, GA
November 2009 to June 2015
Supervised lab staff. Assisted with obtaining orthostatic vitals, EKG’s, swab testing, drug testing and blood collection for Pharmaceutical Research. Received lab results and logged in charts for FDA approval. Performed in-office procedures in a outpatient and inpatient setting. Maintained lab records for FDA approval. Ordered Supplies, set schedules, payroll. Responsible for new hire training. Lab Assistant
Piedmont Healthcare - Atlanta, GA
October 2008 to January 2010
Responsible for daily operation of laboratory for a Internal Medicine Office. Collected Samples, processed and shipped samples for testing. IStat machine for in-house urine testing. Lab Assistant
Children's Healthcare of Atlanta - Atlanta, GA
September 2005 to August 2009
Worked in the transplant unit collecting samples for testing. Conducted vitals and EKG’s to monitor patients for transplant. Research.
Education
Certificate
Macon Technical Institute - Macon, GA
1992
High School Diploma
Southwest High School - Macon, GA
1989
Skills
• Community Outreach
• Clinical Research
• Laboratory Experience
• Clinical Trials
• Phlebotomy
• Experience Administering Injections
• Vital Signs
• Venipuncture
• Medical Records
• Quality Assurance
• Patient Care
• Triage
• Hospital Experience
• Supervising Experience
• Medical Scheduling
• Epic
• Medical Office Experience
• Customer service
• Typing
• Supervising experience
• Human resources
• Epic
• Salesforce
• Customer support
• Customer retention
• Front office
Certifications and Licenses
Phlebotomy Certificate
Present
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