Customer Service Call Center
Resume:
JAMES PARMER JR.
ACCOMPLISHMENTS
Learn to win HUDL 1 coaching clinics
(09/2019-09/2021)
First Aid, Health and Safety certification
(09/2019)
National Defense Service Medal (1991)
Southwest Asia service medal with 2
bronze stars (1991)
Kuwaiti Liberation Medal (1991)
SKILLS
• Exceptional communication
• Product Sales
• Sales strategy
• Financial Transactions
• CRM software knowledge
• Team building
• Strong work ethic with drive to excel
• Excellent problem-solving skills
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to providing a disciplined approach to customer support. WORK HISTORY
August 2018 - November 2021
Assistant Head Football Coach Mount View High School, Thorndike, ME November 2007 - December 2009
Customer Service Sales Representative Washington Mutual Bank, Call Center, Jacksonville, FL
August 2007 - January 2009
Supervisor of Operations SAFE Management Of Florida, Jacksonville, FL February 2005 - December 2007
Event Coordinator PRI Productions, Jacksonville, FL Established strong team culture and values to promote teamwork, discipline and sportsmanship for 50 student athletes.
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• Instilled discipline and principles of good sportsmanship in players. Worked with offensive and defensive coaches to develop cohesive football program.
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Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
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Implemented exercise programs and training strategies to bolster individual and team performance.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for thousands of accounts.
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Streamlined call center processes for improved efficiency and reduced wait times by 30%.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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• Completed cross sales across different company product lines. Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Took ownership of customer issues and followed problems through to resolution.
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Trained and regularly mentored 30+ associates on performance-oriented strategies and customer service techniques.
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• Supervised 60+ ticketing and ushering services.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Brainstormed and implemented creative event concepts and themes. Managed administrative logistics of events planning, event booking, and event promotions.
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• Worked long and flexible hours.
CONTACT
Maine, ME 04963
ad5qx3@r.postjobfree.com
Bold Profile
February 2004 - November 2007
Customer Service, Finance Manager National Auto Finance/NAFI, Jacksonville, FL
June 1987 - July 1992
Intelligence Analyst United States Army, 224th Military Intelligence Battalion
Enhanced budget management by implementing expense tracking and cost reduction strategies.
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Developed comprehensive financial reports for executive decision- making support.
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Improved financial forecasting accuracy, utilizing advanced analytical models.
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Mentored junior finance staff, fostering professional development and strong team dynamics.
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Improved overall financial reporting by streamlining control processes and reporting structures.
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Produced multi-source intelligence reports and products for different agency customers.
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Assisted in creating high-level intelligence briefs for senior-level personnel.
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Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
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Created useful and timely intelligence products to support field operations.
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EDUCATION
May 2023
Masters of Education/Sports Administration Sports Studies University of Miami, Miami, FL
May 2005
Bachelor of Science Legal Assistant
Jones College - Jacksonville, Jacksonville, FL
June 1988
High School Diploma
Sandalwood High School, Jacksonville, FL
• Extracurricular Activities: Fellowship Christian Athletes (1983-1988)
• Kiwannis Educated Youth 1982-1988
• Big brothers/Big sisters 1992-2002
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