Customer Service Quality Assurance

Sandeep Garg

Mississauga, ON ad5qua@r.postjobfree.com +1-437-***-**** SUMMARY

Methodical, results oriented and driven. Engineering professional with 35 + years of remarkable experience in developing detailed and cost – efficient designs to enhance business efficiency. Excellent technical and communication skills. Dedicated to improving company operations. Leader in industrial processing systems and tools, distribution management and key contributor for strategic alliances and relationship building.

HIGHLIGHTS OF QUALIFICATIONS

oHard working, results-oriented individual with experience providing outstanding customer service.

oResourcefulness and flexible team player who excels in relationship building with staff while working well independently as a motivated self-starter with minimal supervision.

oProficient in Microsoft Word, Excel, PowerPoint, and Google Suite.

oInnovate and driven with a strong work ethic; capable of exerting optimal effort to effectively

prioritize multiple tasks and meet targets or deadlines.

oStrategic planning and analysis skills. Ability to develop new sales strategies and implement

them.

oStrong business acumen and sense of ethics.

oAble to motivate, train, supervise and evaluate other employees when required.

oCommitment to working in an extremely safety conscious environment.

oAbility to understand, follow and apply policies, practices, and operating systems.

RELEVANT EXPERIENCE Plant Operations

oOversee plant operations and monitor / troubleshot operating equipment.

oEnsure plant adherence to safety and environmental rules.

oAssisting with startup, shutdown, and operations of facility equipment.

oCarrying out site inspections and audits.

oObserving gauges, dials, switches, alarms, and other indicators to ensure that all machines are working properly.

oConceptualize, design, and implement plant improvement projects. Quality Assurance

oResponsible for product output, product quality and Just In Time.

oOversee plant production and operations through quality assurance, cost and budget

management.

oReview production and operating reports and direct the resolution of operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.

Inventory control: actively organize, monitor, and participate in cycle and annual inventory counts.

oRecommend system improvements and plans for upgrading productivity.

Management

oSupervise facility improvements projects.

oParticipate in annual budgeting process.

oProvide necessary input and coordination on scheduling and process capability to provide for

orderly performance on sales commitments.

oImplementation of environmental management systems, compliance of legal and other requirements, working for energy conservation activities.

oMulti location operations management through manufacturing concepts and Kaizen/low cost Pokayoke.

Supply Chain Management

oNew vendor development and vendor management.

oNegotiation of best prices and commercial terms.

oPlanning, production, and warehouse includes demand forecasting.

Business Development

oConduct market research to develop new strategies.

o Analyze financial data and trim overhead costs.

oMaintain positive market growth.

oMeet with new stakeholders and maintain relationships with current stakeholders.

oCreate budgets and track expenses.

Process Improvement

oComplying with all legal requirements for plant capacity planning.

oOptimizing process costs through productivity.

oManpower planning and control as per customer requirements.

oLine balancing through time and motion study and re-alignments of operations.

oPlanning for CAPEX.

oEstablishing a demand-pull system, maintaining 5S and discipline in shop floor.

oReducing process rejections through process improvement, poka-yoke and operator

training.

Sales

oDefined the marketing and sales plan based on stated objectives.

oManaging monthly order and payment collection while meeting yearly sales target.

oSupporting customer quality issues and payments related issues on a day-to-day basis.

WORK EXPERIENCE

Senior Deputy General Manager / Plant Head (Manesar)

Brembo Brake India Pvt. Ltd.2008-2022

Sr. Manager, Marketing

BOSCH Chassis Systems India Ltd.

Sr. Engineer, Marketing 1993-2007

Carburettors Ltd. 1984-1993

EDUCATION

Post Diploma in Mechanical Engineering, YMCA Institute of Engineering

Faridabad, Haryana, India 1981-1984

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