Human Resources Customer Service
Resume:
Kathryn (Katie) E. Brown
Canton, Georgia 30114
Cell: 404-***-****
SUMMARY OF QUALIFCATIONS
Over 17 years Group Life, AD&D, LTD and STD Underwriting experience, 3 years Special Risk and Business Travel, and 10+ years’ experience managing employees.
Charged with ensuring the business is as efficient as possible regarding staffing and budget. Work to set budget each year based on prior year results. Ensuring business stays within the set budget for the year.
Effectively managed a team of 25+ remote employees, including supervisors.
Visit customers, brokers, and the marketing/sales office to discuss cases or to drum up new business.
Work with internal sales staff, reinsurer, policy issuance, compliance, billing, IT, marketing area, human resources, policyholders and brokers on a daily basis.
Developed presentations for both internal and external meetings.
Developed mentoring programs for new hires
Develop Website content
Review marketing pieces to ensure they are relevant to the market, updating as needed and publishing to the marketplace.
Customer Service
Organizational Skills
Quick Learner
Strong Work Ethic
WORK HISTORY
April 16, 2023 – Current Fortress Brokerage Solutions, Atlanta, GA
Case Manager
Manage a portfolio of clients, achieve pricing targets and placement for new business submissions and retention of current clients. Develop and manage a good working relationship with clients, primary insurance agents, insurance carriers, and internal staff.
March 2017 – 2022 Various Jobs
I took some time off to help raise my granddaughter by watching her and keeping her out of daycare.
Ran my own Online Boutique called It’s Your Boutique
Worked for a few months part-time with Cherokee County as a Baliff
Worked a few months as Chief Fire Protection/Defense
Worked for about 6 months for Your New Gate Company, located in Woodstock, GA. Answering the phones, placing orders and pricing out invoices and taking payments.
August 2014 – March 2017 Tokio Marine HCC, Kennesaw, GA
Corporate Life, LTD and STD Underwriting Manager
Responsible for the Group Life & Short Term and Long Term Disability book of business, worked directly with the Underwriters on reviewing new business quotes and renewals to find the solutions for the customer, the reinsurer and Tokio Marine HCC. Underwrite new business quotes and renewals as time permits, focusing on the key broker relationships and the higher premium cases.
Kathryn (Katie) E. Brown
407 Wooten Drive
Canton, Georgia 30114
Cell: 404-***-****
October 2000 – August 2014 Hartford Life, Alpharetta, GA
Assistant Director (August 2011 – August 2014)
Responsibilities were vast for the Profit & Loss center for the Accident Lines book of business which included the Business Travel Accident, Blanket Lines, Blanket Lines Claims Team and the financial results of the Group Life AD&D Business. Created and delivered quarterly Business Operating Reviews to Senior Leadership Team.
Mentored Underwriters to evaluate risk and think outside the box, while encouraging them to use internal decision models in their roles to empower them to make decisions effectively on their own. Created and developed Best Practices, Guidelines and new ways to do business to ensure we were efficient, meeting customers’ needs and compliant with state regulations/alerts.
Other jobs held while at The Hartford:
Underwriting Support Manager (March 2009 – August 2011)
Priority Accounts Lead Underwriter (August 2006 – March 2009)
Business Consultant (January 2006 – August 2006)
Associate Underwriter (June 2004 – January 2006)
Senior Underwriting Analysts (June 2002 – June 2004)
Underwriting Assistant (October 2000 – June 2002)
COMPUTER KNOWLEDGE
Computer skills include but not limited to Word, Excel, PowerPoint, PeopleSoft financial report & HR administration, Outlook, QuickBooks/Peachtree software, Various Database reporting and building, and prior knowledge of HRIS human resources program.
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