Office Manager Patient Care

Amber Sterner

Supervisor

413-***-**** ad5qtf@r.postjobfree.com Feeding hills, MA 01030

CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal, leadership and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals and lead in any situation. I am a Quality-oriented professional with over 20 years of work experience with a proven knowledge of healthcare and office administration, leadership skills aiming to take advantage of my next career opportunity. EXPERIENCE

ED TRAUMA TECH, Springfield, Ma

Baystate Health, December 2015-Present

• Performed laboratory test, cardiology and pulmonary tests and assisted in all levels of trauma room care.

• Worked with coworkers to complete tasks.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Communicated well with patients to identify and attend to needs.

• Interviewed patients and families to identify problems relating to care.

• Took temperatures, blood pressure and weight to prepare patients for examinations.

• Coordinated patient care with other healthcare and support professionals.

• Participated in ongoing training to enhance own job skills and knowledge.

• Updated and entered patient information into computer system.

• Fitted appliances onto patients, and made any necessary adjustments.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. OFFICE MANAGER, Westfield, Ma

Aborjaily Dental, August 2013-November 2015

• Supervised administrative staff, driving front office operations and continuous workflow.

• Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.

• Delivered quality customer service to staff and customers.

• Managed office flow by providing direct support to visitors.

• Implemented office procedures, creating streamlined processes.

• Leveraged multi-line phone system to answer and transfer calls to staff members.

• Resolved issues with departments regarding business office procedures.

• Cleaned and organized office, maintaining orderliness and reducing contamination.

• Created and reviewed schedules, maintaining staffing levels to meet service goals.

• Prepared purchase orders and routed to project manager for approval. LEAD TRIAGE COORDINATOR, Amherst, MA

CDH Amherst Medical, January 2011-July 2013

• Developed and implemented organizational policies and procedures for facility and medical unit. Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel.

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Maintained communication between governing boards, medical staff and department heads by attending board meetings and coordinating interdepartmental functioning.

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• Conducted recruitment, hiring and training of personnel.

• Established work schedules and assignments for staff, accorded to workload, space and equipment availability.

• Assisted with new hire orientation and employee training.

• Troubleshot minor problems and reported larger technical issues. EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN HEALTHCARE ADMINISTRATION, Fitchburg, MA

Fitchburg State University, January 2002

ASSOCIATES IN MEDICAL ASSISTANT IN CLINICAL MEDICAL ASSISTING, Springfield, MA

STCC

SKILLS

Leader Organized Motivated Able To Multitask

REFERENCES

References available upon request

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