Customer Service Life Insurance

AR ANDREANA

ROBERTSON

Houston, TX ***** 713-***-**** ad5qt8@r.postjobfree.com

PROFESSIONAL

SUMMARY

Enthusiastic self starter, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task at hand and training customer relations. Motivated to learn, grow and excel in customer service

SKILLS Activity planning

Individualized care

Life insurance

Health insurance

CRM

WORK HISTORY INSURANCE SPECIALIST 11/2020 to CURRENT Self-employeed Houston, TX

SUBSTITUTE TEACHER 04/2009 to 10/2020

Spring Isd Houston, TX

Managed classrooms of 20 to 32 students during absence of assigned teachers

Reported problem students to Ms

Larose, maintaining control of classrooms of up to [25 to 30] students Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs

Managed classrooms of 20 to 30 high school students during teacher absences

Supervised lunchroom and recess activities

Taught 25 students for 5 days, keeping up with lesson plans and student assignments

Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.

SUPERVISOR IV 11/1997 to 12/2008

JPMorgan Chase Bank N.A Houston, TX

Inspected incoming supplies to verify conformance with materials specifications and quality standards

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules

Coordinated with internal departments to maximize operational efficiency across production and administrative areas

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity

Demonstrated knowledge of innovative and research-based methodologies used to instruct students with disabilities in virtual environment

Collaborated with program administrators in preparation of budget and development of program policy goals.

Developed and implemented performance improvement strategies and plans to promote continuous improvement

EDUCATION First Aid/CPR Texas Teachers Certified Psychology 05/2017 University of Houston - Downtown, Houston, TX

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