It Systems Customer Support
Resume:
James Krochmal RESUME
Marietta GA 30062
Cell: 470-***-**** eMail: ad5qsn@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/jim-krochmal-9775756/
Professional Summary: Experienced IT professional with a strong background in IT management, cybersecurity, systems engineering, and project management. Proven track record of successfully leading teams and implementing strategic IT initiatives to enhance business operations and security measures.
Professional Experience:
IT Manager
ThyssenKrupp Industrial Solutions USA
March 2021 - June 2023
Restored and updated independent IT systems post-deMerger, integrating core IT services from HQ in Germany.
Led teams for local IT support, including executive teams across multiple offices and job sites.
Migrated servers and shares to Azure cloud and managed IT security and multi-level implementations for North America.
Sr Systems Engineer (CyberSecurity)
The Home Depot
Dec 2018 - March 2021
Managed and supported McAfee Web Gateways across multiple data centers, providing end-user support for corporate users.
Managed offshore support team and participated in incident management and RCA processes.
Director Merger Support Initiative
ThyssenKrupp Industrial Solutions USA
March 2002 - April 2018
Implemented new IT infrastructure and client standards and infrastructures across multiple locations in the United States.
Managed internal development teams and designed custom web applications for company operations.
Hands-on responsibility for IT security and multi-level implementations.
VP of IT
The Facility Group
April 1994 - Nov 2001
Built and managed teams for IT infrastructure and user support across multiple locations.
Developed custom software applications and managed budgeting and infrastructure design.
Core Technologies:
Cloud/VM: - Microsoft Azure, VMWare, Zscaler(Private Access and Proxy), SharePoint, NetApp SAN
Servers - Microsoft, Linux(Redhat, CentOS)
ID - Centralized Microsoft AD+DNS in North America and selective Trusts with Germany and India
Email - Exchange (thru 2016 onsite), Exchange 365, mail filtering
Security & Audit - Checkpoint Firewalls/VPN(LDAP Auth) with ( –NGFW, -IPS, -AppControl, -Web Security;
–AntiVirus; –Mail Security;) -Qualys Scanning
Network - SolarWinds, SailPoint, Google Data Lake and Looker, SailPoint, CyberArk, CMDB, Bluecat,
Gateway - McAfee Web Gateway(42 RedHat gateways in multiple policy groups), Barracuda Proxy
WAN/LAN - SDWAN, Cisco, Aruba, Meraki,
Microsoft Services - Office 365, Exchange 365, Sharepoint, MS SQL, RDP, Citrix, Temas
Imaging - GPo/SCCM(imaging and updates)/In-Tune, SOTI MobiControl for Android and iOS
Telecom - VoIP telephony (Cisco, SAAS), Slack, Zoom
ITSM - ServiceNow, Monday.com
Project Management - Agile project tools, Waterfall
Apps/SAAS - AutoDesk CAD, SAAS(SalesForce, Workday, SAP, PowerBI)
Clients: Windows, Android, iOS
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