Operations Supervisor Maintenance Tech
Resume:
Gustavo Castro
Director Of Marketing / Operations Supervisor
Chicago, IL 60608
ad5qrk@r.postjobfree.com
Director Of Marketing. Operations Director and Maintenance tech. Worked with construction companies and property preservation companies, & Nursing homes on all aspects of cleanings. Maintained supplies, ran reports, computer literate, lead a team of 10 to 45 tech's on construction cleaning, residential cleaning, and commercial jobs. Scheduled the cleaners, handled payroll, ordered and stocked the warehouse with supplies. Cleaning & disinfecting tech for Mold & COVID for commercial, residential properties, construction deep cleaning, and office cleaning. CPS School Cleaning Auditor. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Marketing and Sales
ServiceMaster Today - Oak Brook, IL
June 2023 to Present
Handled all marketing and sales. • Developed, managed, and monitors implementation of workflow and processes across the execution of campaigns and ensures seamless delivery of best practices and oversees process improvements.
• Leads continuous coaching efforts on processes and practices, communicates expectations, identifies training needs.
• Analyzes workflow data to improve processes and ensures proper resource allocation.
• Presents reports and analytics to ensure service levels are met and takes corrective actions as needed.
• Drives adoption of best practices through example setting, positive reinforcement, and behavioral correction.
• Ensures all team members have the tools to perform their job successfully.
• Directs meetings to address strengths and weaknesses and finds solutions to improve operations
• Manages supervisors to understand skills necessary to achieve their goals.
• Guides employees with career growth and understands desired career path and advises on skills needed.
• Directs the recruiting, hiring, and training of individual contributors and supervisors.
• Oversees cultivation of customer relationship with internal and external clients.
• Creates print marketing, sales material, social networking post and updates on Websites. Works with marketing team of 10.
Director of Environmental Services Maintenance
Legacy Health Services - Chicago, IL
June 2022 to June 2023
• Direct and supervise the activities of the housekeeping and laundry staff.
• Leading a team of cleaners to clean and sanitize Guest rooms and all areas inside the facility as well as outside the property.
• Ensure the facility is kept cleaned, sanitary, and odor free at all times in compliance with Federal, State, and local regulations.
• Responsible for operating the House Keeping Department / Janitorial department within budgetary guidelines and limitations.
• I complete performance reviews of all subordinate staff. I provide guidance and education to staff in regards to their performance.
• I provide counseling and disciplinary actions to staff as needed.
• Assure and establish infection control and standard precaution practices are maintained at all times. Ensured the facility and facility grounds are maintained in a clean, odor free and safe manner. Worked to ensure our residents received the high standard of care they have grown to expect at our Skilled Nursing Facilityby overseeing and supervising all aspects of the housekeeping department. Scheduled shifts, ordered supplies, hired contractors to do speciality work. Stocked supply closets and worked on keeping rooms clean and in order. Leading a team of 22 cleaners and light Maintenance to help keep the grounds, interior and exterior looking great for our residents, from painting, plumbing, to electrical. Construction Cleaning Project Manager & Auditor
National Deep Cleaning Experts - Chicago, IL
January 2013 to June 2022
• Contracted with Chicago Public Schools to do cleaning audits for all 535 schools in the Chicago land area. Contracted by DCS Global.
• Contracted Cleaning for Tinker and Chance and Barnett Capital and other Construction Companies when needed.
• Director of Operations Cleaning consultant operations manager for cleaning projects from post construction cleaning, residential cleaning, commercial cleaning. Lead and contracted out cleaning teams from 5 to 45 people.
• I scheduled the teams, kept warehouse inventory in order, ordered cleaning supplies, kept track of time for employees. Handled payroll, schedules, new client inquires and logistic matters.
• Worked 1st hand with contractors and developers to provide the best in cleaning services by making sure the right products were on hand on every project.
• Cleaning and dust removal for post construction projects in the Chicago & Northwest Indiana area.
• Disinfecting tech for COVID & mold disinfecting and remediation projects. Custodian cleaning contract Work as well as disinfecting residential properties, commercial buildings, offices, and schools. Past Clients we worked with CPS, WGN Studios, Munster Township, Barnett Capital, Tinker and Chance, MA Building Services and MK Construction.
• Meet with and ran bids with cleaning, trade vendors for projects.
• Responsible for ensuring that the physical aspects of the property meet the company established standards and applicable laws and local codes as well as ensuring workplace safety and OSHA standards.
• Performed walk-through inspections of equipment and properties to check for damage, reported any cosmetic repairs and additional cleaning or services.
• Scheduled teams to clean interiors of office buildings including floors, carpet, rugs, windows and walls including other cleaning and restocking duties.
• Scheduled teams to clean on residential and commercial cleaning projects. Operations Supervisor on location at projects.
• Hired employees and worked with contractors of all trades to complete construction projects. Warehouse Supervisor
Darwill, Inc. - Hillside, IL
November 2006 to January 2013
Warehouse Manger for incoming and out going projects. Handled warehouse stocking. Ordered supplies for print, ink and allocated schedules for pick ups and deliveries.
• Ensured safety, productivity, and quality in all distribution operations.
• Designed, developed, and managed the distribution department budget.
• Refurbished and enhanced site infrastructure and equipment to support site efforts in growth and meeting objectives.
• Continued efforts to build maintenance performance metrics and trained all staff in those measures to optimize performance and return on investment.
• Ensured associates have the tools and training necessary to do the job.
• Performed other duties as assigned.
• Responsible for product purchasing/ordering, receiving and distribution control. Senior Customer Service Representative
Sage Parts Plus - Chicago, IL
February 2000 to April 2006
• Handle product carefully to prevent damage while packing/unpacking
• Read, follow instructions, and complete documentation sign off per process for all shipping & receiving activity
• Verified counts to customer orders, transfers, and packing lists and notify the Manager of any inconsistencies
• Properly package all products to prevent damage and during shipment
• Order and maintain an inventory of packing materials
• Notify Manager as necessary for any concern or issues with a receipt such as broken boxes, damaged product or other
• Maintain and assure compliance to all health and safety standards per government & company standards, policies, and procedures
• Maintain a neat and organized work area
• Perform other duties as directed.
Education
Associate's degree in Business Marketing
The Illinois Institute of Art - Chicago - Chicago, IL January 2000 to September 2006
Skills
• Warehouse Supervisor Experience
• Warehouse Management
• Shipping & Receiving
• Inventory Control
• Commercial Cleaning
• Shift Management
• Marketing
• Supervising Experience
• Project Management
• Computer Literacy
• Load & Unload
• Sales Management
• Strategic Planning
• Logistics
• Warehouse Experience
• Pricing
• Order Picking
• Forklift
• Management
• Procurement
• Supply Chain
• Merchandising
• Microsoft Excel
• Microsoft Project
• Microsoft Word
• Adobe Photoshop
• Graphic Design
• Layout Design
• Mold Remediation
• Child Protective Services
• Adobe Illustrator
• Adobe InDesign
• Social Media Management
• Product management
• Janitorial experience
• LIHTC
• Writing skills
• Organizational skills
• Inside sales
• Plumbing
• Hospitality
• Project management
• Construction
• Supervising experience
• Marketing
• Sales management
• Plumbing
• Sales
• Hospitality
• Product management
• Payroll
• Inside sales
• Layout design
• Adobe Photoshop
• Warehouse management
• Operations management
• Cleaning
• Customer service
• Custodial experience
• Commercial cleaning
• Time management
• Hotel experience
• Janitorial experience
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Analysis skills
• Organizational skills
• Leadership
• Communication skills
• Microsoft Office
• Residential construction
• Commercial construction
• Microsoft Outlook
• Renovation
• Bilingual
• Landscaping
• Spanish
• English
• Project management software
• Quality control
• Restoration
• Cost control
• Public accounting
• Slack
• Accounting
• Manufacturing
• Computer skills
• Warehouse experience
• Maintenance management
• Maintenance
• Industrial maintenance
• Nursing home experience
• Hospital experience
• Property management
• Facilities management
• Fair Housing regulations
• OSHA
• Customer support
• Remodeling
• Management
• Google Suite
• Events management
• Team management
• Market research
• Supply chain
• Adobe Illustrator
• Auto service management
• Adobe InDesign
• Heavy lifting
• Graphic design
• Adobe Creative Suite
• Quality assurance
• Purchasing
• Construction inspection
• Contracts
• Water damage restoration
• Horticulture
• Branding
• Carpentry
• Auto estimating
• Frame carpentry
• Construction estimating
Languages
• Spanish - Intermediate
• English - Fluent
Links
http://WWW.NATIONALDEEPCLEANINGEXPERTS.COM
https://www.chicagocleaningauthority.com/
Certifications and Licenses
Driver's License
January 2020 to March 2028
PMP
IICRC Certification
Water Certification
OSHA 30
HVAC Certification
OSHA 10
Hazardous Waste Operations & Emergency Response Training CPR Certification
Forklift Certification
Additional Information
Key strengths include strong communication, relationship building, inventory management, team leadership, technical competency, and the ability to grasp new concepts quickly and efficiently.
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