Technical Support Project Management
Resume:
BRANDON TRENTACOSTE
Clifton, New Jersey, *****
ad5qp8@r.postjobfree.com
SUMMARY
Enthusiastic and motivated IT professional with a foundation in network fundamentals and software troubleshooting. Proficient in providing technical support and solutions for end-users. Eager to apply academic knowledge gained in Google- Technical Support Fundamentals to contribute effectively to IT operations. Quick learner, adaptable, and committed to continuous skill development. Strong communication skills and a collaborative approach to problem-solving.
Programming Languages: Java, Python, SQL, JavaScript, HTML, CSS
Project Management: Agile Methodologies, Scrum, Jira, Confluence
Databases: Oracle, MySQL, Access
EXPERIENCE
Security and Transportation Shift Supervisor
Signature Flight Support
Teterboro, New Jersey
09/2021 - Present
●Coordinate Security and Transportation logistics for clients
Business IT Manager
The Salt Cavern
Clifton, New Jersey
04/2015-03/2021
●Led a team to develop profitable business strategies and provided oversight across all business departments
●Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts.
●Provided technical assistance and resources
●Knowledge of Microsoft Outlook and Microsoft Office Suite 2016, Office 365 and Win10
IT Replay Assistant (Contract)
Rutgers university
●Providing technical support across the company
●Assigning Tickets
●Monitoring and maintaining computer systems and networks
●Setting up accounts for new users
●0365 support
●Jira ticket system
●SQL database
EDUCATION
Berkeley College
Neurological Studies
02/2020 - Present
COURSES & CERTIFICATES
●Google- Technical Support Fundamentals: December 2019
●Google- Bits and Bytes of Computer Networking: December 2019
●University of Minnesota- Introduction to Software Testing March 2023
●Fire I Fire II Emergency Medical Responder C.P.R/A.E.D
●HazMat Awareness HazMat Operations
VOLUNTEER
●Elmwood Park Fire Department. 11/19- Present
●Moonachie First Aid and Rescue Squad. 10/21 - 03/23
AREAS OF EXPERTISE
●Communication
●Patience
●Adaptability
●Time Management
●Flexibility
●Management Skills
● Problem Solving
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