CRYSTAL O'DONNELL
SUMMARY
Goal-oriented professional offering 25 years of experience within non-
profit and for-profit organizations. Accomplished in improving employee relations, culture in the workplace, and cultivating business relationships with other professionals in the industry. I am a climber, not a camper and would love to be part of a team that will appreciate my skill set and help push me to keep challenging myself.
EXPERIENCE
Controller, 01/2022 - 04/2024
Apex Recovery Center - Phoenix, AZ
Financial Manager & Insurance Billing Specialist, 04/2019 - 12/2021 Josh H. Jones, DMD - Wickenburg, AZ
CONTACT
Address: Scottsdale, AZ 85251
Phone: 928-***-****
Email: ad5qjl@r.postjobfree.com
SKILLS
Reorganized finance and accounting departments to improve efficiency and cut excess spending.
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Evaluated collection reports to determine collections status and outstanding balance amounts.
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Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
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Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.
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Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
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Consistently tested and developed strategies to improve information flow throughout organization.
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Processed appeals for denied insurance claims ensuring timely reimbursement from third-party payers.
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Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.
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Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.
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Collaborated with fellow team members to manage large volume of claims.
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Organized information by using spreadsheets, databases or word processing applications.
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Developed business systems and structures to enhance accounting and financial duties.
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• Time management
• Work ethic
• Flexible
• Collaboration
• Relationship building
• Problem resolution
• Troubleshooting
• Planning
• Conflict resolution
• Process implementation
• Patient rapport
• Insurance plan verification
• Account analysis
20 + years of QuickBooks
experience
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• Internal Controls Development
• Policy Planning
• Executive Leadership Advisement
• Staff Management
• Procedure Development
• Strategic Planning
Marketing Coordinator & Insurance Sales, 06/2018 - 03/2019 Jill Tinkel-State Farm Insurance - Show Low, AZ
Executive Director, 10/2006 - 02/2018
Pinetop-Lakeside Chamber of Commerce - Lakeside, AZ EDUCATION AND TRAINING
IOM, Non Profit Management, 01/2013
Institute of Organizational Management - Tucson, AZ High School Diploma, 05/1998
Barry Goldwater High School - Phoenix, AZ
Some College (No Degree), General
Maricopa Community Colleges - Glendale Community College - Glendale, AZ
Automated office operations for managing patient correspondence, payment scheduling, record tracking and data communications.
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• Directed and oversaw office personnel activities. Addressed ways to improve internal control processes and accounting procedures.
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Facilitated payment of invoices due by sending bill reminders and contacting patients.
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Generated financial statements and reports detailing accounts receivable status.
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Contacted insurance providers to verify insurance information and obtain billing authorization.
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• Processed and sent invoices, adjustments and credit memos to patients.
• Investigated and resolved issues to maintain billing accuracy. Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
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Reviewed and analyzed marketing campaign responses to pull relevant data.
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Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
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Followed up with customers to check on changing needs and propose new offerings.
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• Communicated with clients by phone and email to answer questions. Shared mission of organization with public through successful community outreach and marketing strategies.
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Planned and implemented strategies to increase funding through various approaches.
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Strengthened company business by leading implementation of new projects and procedures.
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Formulated and launched marketing and promotional campaigns to maximize profits.
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Some College (No Degree), Court Reporting
Metropolitan College of Court Reporting - Phoenix, AZ