Call Center Bilingual Sales

Andreajulia Montoya ad5qie@r.postjobfree.com 928-***-**** linkedin.com/in/andreajulia-m-593882306

PROFESSIONAL SUMMARY

Virtual or In-Person Call Center Servant Leader fluent in Spanish, with a passion for driving success through respect, goal-setting, and creating a positive work environment. Known for achieving top-tier performance and fostering a culture of continuous improvement. Proficient in competitive sales environments, setting and exceeding targets while nurturing team growth.

EXPERIENCE

Bilingual Sales Supervisor, MCI WORLDCOM Communications Inc

Jan 2001 - Oct 2005 (4 years 10 months)

Recruited and managed Spanish-speaking professionals, facilitated training programs, and provided ongoing support.

Conducted regular team meetings to strategize, address challenges, and enhance sales outcomes.

Utilized data analysis to identify areas for improvement and set performance goals at various intervals.

Bilingual Sales Supervisor/Business Development Manager, AIGM

Feb 2005 - Mar 2011 (6 years 2 months)

Led coaching, mentoring, and training initiatives for new hires in P&C Insurance sales.

Oversaw performance evaluations, attendance tracking, payroll management, and sales monitoring.

Maintained top 5% performance nationwide by analyzing business trends, key performance indicators (KPIs), and underwriting processes.

Sales Manager, ABG

Feb 2011 - Jul 2021 (10 years 6 months)

Trained sales representatives in persuasive techniques to engage self-employed business owners in product presentations.

Led advertising sales, acquired leads, and utilized Key Performance Indicators (KPIs) to optimize marketing investments.

Guided the team into credit repair services while consistently achieving top performance in sales rankings.

Bilingual Sales Supervisor, Direct Energy Business

Sep 2014 - Jun 2017 (2 years 10 months)

Recruited, trained, and translated sales materials into Spanish.

Managed personnel, payroll, and attendance, and handled interdepartmental communication.

Provided coaching on calls and mentored new leaders, maintaining top rankings in the county.

Operations Manager, HealthPlanOne

Jul 2017 - Dec 2020 (3 years 6 months)

Oversaw four teams across three cities, reporting directly to the Director.

Managed daily operations during Medicare season, focusing on client satisfaction and performance improvement.

Conducted hiring, training, HR management, budgeting, and motivation initiatives, resulting in consistent top rankings.

Bilingual Sales Performance Coach, GEICO

Sep 2016 - Feb 2023 (6 years 6 months)

Implemented organizational changes to transition from office to call center environment.

Restructured teams, budgets, and Standard Operating Procedures (SOPs) while enhancing training programs.

Developed innovative bonus structures, maintained motivation through monitoring, and fostered a positive work culture with individualized coaching and goal setting.

EDUCATION

American InterContinental University

2024 - 2026

LICENSES & CERTIFICATIONS

Insurance Agent: Accident, Health, Life, Variable Life & Variable Annuities - State of Florida and Arizona (License #: 118543)

SKILLS

Leadership Development • Performance Management • Staff Retention • New Business Development

HONORS & AWARDS

Presidential Award: MCI WORLDCOM Communications Inc, Mar 2017

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