NELIA D. STRASSER
**** ** ******* ** • Las Vegas, NV 89102 • ad5qhm@r.postjobfree.com • 702-***-****
QUALIFACTIONS SUMMARY
A highly personable and detailed oriented hospitality professional with over 24 years’ experience; a strong record of achievement in hotel management, and successfully operating with leadership and vision.
• Outstanding communication, presentation, and sales skills.
• Strong reputation of problem-solving skills, based in the fundamental values of respect, honesty, and loyalty.
• Expertise in resolving escalated customer service issues with diplomacy and respect.
PROFESSIONAL EXPERIENCE
HOLSTEINS at Cosmopolitan Hotel 8/21-Present
Server (8/21-Present)
• Warmly greet and assist guests, ensuring a friendly and welcoming atmosphere.
• Provide accurate and friendly responses to guest inquiries about menu items and restaurant facilities.
• Perform side work efficiently during non-peak hours to support restaurant operations.
• Cultivate positive relationships with guests to enhance their dining experiences.
• Promptly identify and deliver food orders to tables in accordance with service standards.
• Maintain punctual attendance, adhere to uniform requirements, and prepare work areas per company standards.
MORELS FRENCH STEAKHOUSE & BISTRO at the Palazzo 2/10-3/20
Server (2/10-3/20)
• Greet all guests with enthusiasm and friendliness.
• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.
• Does side work during non-busy hours.
• Develops relationships with guests to provide memorable experiences.
• Identify food orders when ready and delivers items to table in a timely manner.
• Report to work as scheduled, in uniform, and ready to be in position.
• Prepares work area for opening, mid-shift, or closing in accordance with the company standards.
NEIMAN MARCUS CAFÉ at the Fashion Show Mall 08/17-3/20
LUNCH SERVER (8/17-3/20)
• Greet all guests with enthusiasm and friendliness.
• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.
• Does side work during non-busy hours.
• Develops relationships with guests to provide memorable experiences.
• Identify food orders when ready and delivers items to table in a timely manner.
• Report to work as scheduled, in uniform, and ready to be in position.
• Prepares work area for opening, mid-shift, or closing in accordance with the company standards.
DELMONICO STEAKHOUSE at the VENETIAN 7/14-2/15
LUNCH SERVER (7/14-2/15)
• Greet all guests with enthusiasm and friendliness.
• Answer guest questions about food, beverages, and our facility accurately and in a friendly manner.
• Does side work during non-busy hours.
• Develops relationships with guests to provide memorable experiences.
• Identify food orders when ready and delivers items to table in a timely manner.
• Report to work as scheduled, in uniform, and ready to be in position.
• Prepares work area for opening, mid-shift, or closing in accordance with the company standards
RIVA AND SOLARO by WOLFGANG PUCK at the Venetian 3/14-7/14
Bus Person (3/14-7/14)
• Maintain clean dining room floor and seating areas.
• Maintain department hygiene habits.
• Maintain appearance standards.
• Run food from the kitchen to restaurant as needed.
• Complete side work duties.
• Assist wait staff as needed.
PINOT BRASSERIE at the Venetian 2/13-7/13
Bus Person (2/13-7/13)
• Maintain clean dining room floor and seating areas.
• Maintain department hygiene habits.
• Maintain appearance standards.
• Run food from the kitchen to restaurant as needed.
• Complete side work duties.
• Assist wait staff as needed.
RIVA AND SOLARO at the Venetian 3/13-5/13
Bus Person (3/13-5/13)
• Maintain clean dining room floor and seating areas.
• Maintain department hygiene habits.
• Maintain appearance standards.
• Run food from the kitchen to restaurant as needed.
• Complete side work duties.
• Assists wait staff as needed.
NORWEGIAN CRUISE LINE – Miami, Florida 6/99-12/01
Bell Girl/Room Service (6/99-12/01)
• Delivered the passenger’s luggage to their cabin.
• Tended to handicap passengers.
• Serve continental, hot breakfast, lunch, and dinner to passenger’s cabin.
• Took Room Service orders over the phone.
MANILA PENINSULA HOTEL – Makati City, Philippines 2/99-5/99
Guest Room Attendant (2/99-5/99)
• Vacuuming and sweeping carpets and floors.
• Changing linen and making beds.
• Cleaning tubs, showers, sinks, and bathroom items.
• Replenishing guest amenities and supplies.
• Providing information to guests about hotel services, facilities, and other amenities.
MANILA HOTEL – Manila, Philippines 1/97-9/97
Bathroom Attendant (1/97-9/97)
• Maintained the restroom facilities, which contributes to a more positive experience for guests.
MANDARIN ORIENTAL HOTEL – Makati City, Philippines 2/96-10/96
Guest Room Attendant (2/96-10/96)
• Vacuuming and sweeping carpets and floors.
• Changing linen and making beds.
• Cleaning tubs, showers, sinks, and bathroom items.
• Replenishing guest amenities and supplies.
• Providing information to guests about hotel services, facilities, and other amenities.
EDUCATION
Almagro National High School
General Diploma
TRAINING
Philippine Village Hotel, Pasay City, Philippines
Bartending, Serving, and Housekeeping (7/93-9/95)