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Retail Sales Front Desk

Location:
New Braunfels, TX
Posted:
May 15, 2024

Contact this candidate

Resume:

Delfina Lopez

Sales and Client Services/Customer Facing

New Braunfels, TX

ad5qgj@r.postjobfree.com

+1-415-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Guest Experience Manager

Sentral - Austin, TX

March 2022 to Present

• Serve as a concierge for stay guests, providing a layout of the best of Austin!

• Greet and direct guests

• Assist with providing seamless guest check-in/check-out

• Front desk reception; respond accordingly to needs of guest

• Responsible for efficiently turning departure rooms for STAY and LIVE guest arrivals

• Serve as a liason between guests and third party correspondence

• Work closely with Housekeeping Team to ensure quality and efficient flow between departure and arrival reservations

• Work closely with Maintenance Team to ensure the completion of work orders between guest departures and arrivals.

• File documents and convert data

• Ensure that waiting area and shared spaces are clean and inviting

• Plan/schedule team meetings

• Ensure completion of tasks under the direction of General Manager House Cleaner (sub contract)

AirBnB property - Austin, TX

March 2023 to February 2024

• Meticulously sanitize and scrub bathrooms, including sinks, toilet bowls, toilet fixtures, surrounding floor boards and flooring.

• Sanitize kitchen, including stove top and deep cleaning of oven and refrigerator, surrounding floor boards and flooring.

• Dusting of ceiling fans and high spaces, ensuring a dust free space.

• Laundry service and bed service.

• Cleaning service is consistent in format so that nothing gets left undone. Retail Sales and Service Leader

Nestlé Nespresso - Austin, TX

May 2018 to February 2022

• Conduct coffee tastings with guests

• Share coffee knowledge with guests surrounding coffee bean origins and coffee notes

• Maintain coffee sourcing knowledge

• Drive daily sales goals though strong product knowledge and customer engagement

• Align team with daily and weekly KPI or objectives, through daily chat-ins

• Serve as floor support to sales team in closing of the sale

• Lead team members to accountability through the implementation of setting personal KPI, thus bringing awareness to how their individual contributions directly impact the business

• Run comparative profit and loss reports

• Track and communicate hourly, daily and weekly sales data

• End of day chat-ins regarding areas of opportunity, key take away and accomplishments

• De-escalate conflict

• Proactively assume and close the sale

• Payment and processing, loss prevention

• Balance supply and demand of inventory

• Employee onboarding and training

• Create unified standard operating procedures

Banquet Server/Bartender

Iliad Bonnett Hospitality - Austin, TX

April 2018 to August 2019

• Banquet set up and break down

• Food and beverage seated service and floating cocktail service

• Basic bar service, classic cocktail mixing and beer pouring

• Wedding events

• Corporate events

• Greeting guests and guest services

Server/Hostess

Eden Home Senior Care - New Braunfels, TX

November 2016 to April 2018

• Greet patrons with a welcoming smile

• Full table service

• Daily side work of silverware shining, napkin folding, setting tables with table cloths, full-service table set-up (including glass ware, silverware placement and centerpiece for dinners/special occasions)

• Food prep pre lunch and dinner

• Dining set up and breakdown

• Take food and drink orders

• Dining room plated food and drink service to patrons

• Pick up lunch/dinner dishware and silverware as patrons finish their meal Guest Service Representative

Virgin America - TX

September 2016 to April 2018

• Greet guests at ticket counter; conduct flight check-in

• Lift (up to 60 lbs), weigh and check luggage, in accordance with FAA regulations

• Verify passenger identification with passenger list and photo ID, in compliance of Virgin America procedures and in accordance with the FAA regulations

• Control and assign seats

• Conduct gate announcements

• Track flight arrival and flight departure status, while maintaining communication with operations desk, Pilot in command and in-flight team

• Conduct pre-flight briefing with in-flight team, at point of gate arrival to aircraft

• Guide and ensure the safety of all passengers, from the time of flight check-in, to the final boarding of all passengers

• Drive the jet bridge to the aircraft for the onboarding of passengers

• Ensure a timely, safe flight-boarding and take-off Office Cleaner

J&J Janitorial Services - Austin, TX

March 2015 to April 2018

1. Responsible for the cleaning of two office buildings, after business hours, from 7 - 9 pm. M W F. 2. Cleaning included: Scrubbing toilets, sinks, placing dishes in dishwasher, dusting, sweeping and mopping, vacuuming, cleaning windows, taking garbage out. Server and Bar Service

Adobe Cafe

2014 to 2016

• Greet and welcome guests

• Maintain knowledge of all food and bar menu items/up and coming, while being able to speak to each item specifically

• Side prep work

• Full table service, to include taking orders, up-selling menu items

• Maintain a sanitized work area

• Ability to handle and rotate tables, keep them moving Leasing Consultant (Floating)

Bay Area Property Management - Redwood City, CA

February 2010 to November 2011

Greet incoming lease prospects and efficiently determine needs. Introduce the client/prospect to the property with the intent to close the deal. Tour property with prospects, setting a positive tone by speaking to the benefits of choosing to live on property and in the area or neighborhood. Run daily/ weekly comps. Advertise and build hype, using media. Upsell utilizing promotional incentives. Verify prospects via credit and background checks. Draw up lease contracts and sign. Communicate with maintenance, contractors and/or vendors to confirm that apartment home are move-in ready. Establish and maintain rapport with lease prospects, new and long term residents. Weekly touch base meetings with management to discuss sales goals and results. Skills

• Inventory (1 year)

• Cash Handling Accounts payable (4 years)

• retail sales (7 years)

• Training (2 years)

• problem solving (3 years)

• Sales (4 years)

• Account Management (2 years)

• Data Entry (4 years)

• Powerpoint (1 year)

• Inventory Management (1 year)

• MS Office

• Receptionist (3 years)

• Time Management (4 years)

• Microsoft Excel

• Cashier

• Word

• Marketing (2 years)

• Typing

• Negotiation (2 years)

• Management

• Communication Skills (3 years)

• Microsoft Word

• Product Demos

• Guest Relations Experience (8 years)

• Product Development

• Sales Support (3 years)

• Sales Experience

• Coffee Experience

• Employee Orientation

• Guest Services

• POS

• Presentation Skills (3 years)

• Project Management (3 years)

• Upselling (3 years)

• Business Development

• Payroll

• Sales Management (4 years)

• Pricing

• Process Improvement

• Cold Calling

• Retail Management

• Merchandising (2 years)

• Outside Sales

• Quality Assurance (1 year)

• Profit & Loss

• Recruiting

• Microsoft Office

• Supervising experience

• Front desk

• Customer service (8 years)

• Purchasing

• Research

• Salesforce

• Property management

• Driving

• Forecasting

• Merchandising (2 years)

• Planograms (1 year)

• Hospitality

• Organizational skills

• Restaurant experience

• Cashiering

• Computer skills

• Sourcing

• Data Entry (3 years)

• Data Conversion (4 years)

• Leadership

• POS

• Mobile applications

• Customer service

• Account management

• Guest services

• Retail sales

• Leadership

• Upselling

• Typing

• Hospitality

• Presentation skills

• Cash handling

• Negotiation

• Merchandising

• Accounts payable

• Restaurant experience

• Host/hostess experience

• Marketing

• Supervising experience

• Janitorial experience

• Cleaning

• Hotel experience

• Basic math

• Cash register

• Sales management

• Product demos

• Property management

• Front desk

Certifications and Licenses

Food Handler Certification

Driver's License

TABC Certified

Assessments

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Outside sales — Proficient

June 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I do not currently have my real estate license. I am in the process of completing real estate courses, followed by the exam.



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