Retail Sales Front Desk
Resume:
Delfina Lopez
Sales and Client Services/Customer Facing
New Braunfels, TX
ad5qgj@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Experience Manager
Sentral - Austin, TX
March 2022 to Present
• Serve as a concierge for stay guests, providing a layout of the best of Austin!
• Greet and direct guests
• Assist with providing seamless guest check-in/check-out
• Front desk reception; respond accordingly to needs of guest
• Responsible for efficiently turning departure rooms for STAY and LIVE guest arrivals
• Serve as a liason between guests and third party correspondence
• Work closely with Housekeeping Team to ensure quality and efficient flow between departure and arrival reservations
• Work closely with Maintenance Team to ensure the completion of work orders between guest departures and arrivals.
• File documents and convert data
• Ensure that waiting area and shared spaces are clean and inviting
• Plan/schedule team meetings
• Ensure completion of tasks under the direction of General Manager House Cleaner (sub contract)
AirBnB property - Austin, TX
March 2023 to February 2024
• Meticulously sanitize and scrub bathrooms, including sinks, toilet bowls, toilet fixtures, surrounding floor boards and flooring.
• Sanitize kitchen, including stove top and deep cleaning of oven and refrigerator, surrounding floor boards and flooring.
• Dusting of ceiling fans and high spaces, ensuring a dust free space.
• Laundry service and bed service.
• Cleaning service is consistent in format so that nothing gets left undone. Retail Sales and Service Leader
Nestlé Nespresso - Austin, TX
May 2018 to February 2022
• Conduct coffee tastings with guests
• Share coffee knowledge with guests surrounding coffee bean origins and coffee notes
• Maintain coffee sourcing knowledge
• Drive daily sales goals though strong product knowledge and customer engagement
• Align team with daily and weekly KPI or objectives, through daily chat-ins
• Serve as floor support to sales team in closing of the sale
• Lead team members to accountability through the implementation of setting personal KPI, thus bringing awareness to how their individual contributions directly impact the business
• Run comparative profit and loss reports
• Track and communicate hourly, daily and weekly sales data
• End of day chat-ins regarding areas of opportunity, key take away and accomplishments
• De-escalate conflict
• Proactively assume and close the sale
• Payment and processing, loss prevention
• Balance supply and demand of inventory
• Employee onboarding and training
• Create unified standard operating procedures
Banquet Server/Bartender
Iliad Bonnett Hospitality - Austin, TX
April 2018 to August 2019
• Banquet set up and break down
• Food and beverage seated service and floating cocktail service
• Basic bar service, classic cocktail mixing and beer pouring
• Wedding events
• Corporate events
• Greeting guests and guest services
Server/Hostess
Eden Home Senior Care - New Braunfels, TX
November 2016 to April 2018
• Greet patrons with a welcoming smile
• Full table service
• Daily side work of silverware shining, napkin folding, setting tables with table cloths, full-service table set-up (including glass ware, silverware placement and centerpiece for dinners/special occasions)
• Food prep pre lunch and dinner
• Dining set up and breakdown
• Take food and drink orders
• Dining room plated food and drink service to patrons
• Pick up lunch/dinner dishware and silverware as patrons finish their meal Guest Service Representative
Virgin America - TX
September 2016 to April 2018
• Greet guests at ticket counter; conduct flight check-in
• Lift (up to 60 lbs), weigh and check luggage, in accordance with FAA regulations
• Verify passenger identification with passenger list and photo ID, in compliance of Virgin America procedures and in accordance with the FAA regulations
• Control and assign seats
• Conduct gate announcements
• Track flight arrival and flight departure status, while maintaining communication with operations desk, Pilot in command and in-flight team
• Conduct pre-flight briefing with in-flight team, at point of gate arrival to aircraft
• Guide and ensure the safety of all passengers, from the time of flight check-in, to the final boarding of all passengers
• Drive the jet bridge to the aircraft for the onboarding of passengers
• Ensure a timely, safe flight-boarding and take-off Office Cleaner
J&J Janitorial Services - Austin, TX
March 2015 to April 2018
1. Responsible for the cleaning of two office buildings, after business hours, from 7 - 9 pm. M W F. 2. Cleaning included: Scrubbing toilets, sinks, placing dishes in dishwasher, dusting, sweeping and mopping, vacuuming, cleaning windows, taking garbage out. Server and Bar Service
Adobe Cafe
2014 to 2016
• Greet and welcome guests
• Maintain knowledge of all food and bar menu items/up and coming, while being able to speak to each item specifically
• Side prep work
• Full table service, to include taking orders, up-selling menu items
• Maintain a sanitized work area
• Ability to handle and rotate tables, keep them moving Leasing Consultant (Floating)
Bay Area Property Management - Redwood City, CA
February 2010 to November 2011
Greet incoming lease prospects and efficiently determine needs. Introduce the client/prospect to the property with the intent to close the deal. Tour property with prospects, setting a positive tone by speaking to the benefits of choosing to live on property and in the area or neighborhood. Run daily/ weekly comps. Advertise and build hype, using media. Upsell utilizing promotional incentives. Verify prospects via credit and background checks. Draw up lease contracts and sign. Communicate with maintenance, contractors and/or vendors to confirm that apartment home are move-in ready. Establish and maintain rapport with lease prospects, new and long term residents. Weekly touch base meetings with management to discuss sales goals and results. Skills
• Inventory (1 year)
• Cash Handling Accounts payable (4 years)
• retail sales (7 years)
• Training (2 years)
• problem solving (3 years)
• Sales (4 years)
• Account Management (2 years)
• Data Entry (4 years)
• Powerpoint (1 year)
• Inventory Management (1 year)
• MS Office
• Receptionist (3 years)
• Time Management (4 years)
• Microsoft Excel
• Cashier
• Word
• Marketing (2 years)
• Typing
• Negotiation (2 years)
• Management
• Communication Skills (3 years)
• Microsoft Word
• Product Demos
• Guest Relations Experience (8 years)
• Product Development
• Sales Support (3 years)
• Sales Experience
• Coffee Experience
• Employee Orientation
• Guest Services
• POS
• Presentation Skills (3 years)
• Project Management (3 years)
• Upselling (3 years)
• Business Development
• Payroll
• Sales Management (4 years)
• Pricing
• Process Improvement
• Cold Calling
• Retail Management
• Merchandising (2 years)
• Outside Sales
• Quality Assurance (1 year)
• Profit & Loss
• Recruiting
• Microsoft Office
• Supervising experience
• Front desk
• Customer service (8 years)
• Purchasing
• Research
• Salesforce
• Property management
• Driving
• Forecasting
• Merchandising (2 years)
• Planograms (1 year)
• Hospitality
• Organizational skills
• Restaurant experience
• Cashiering
• Computer skills
• Sourcing
• Data Entry (3 years)
• Data Conversion (4 years)
• Leadership
• POS
• Mobile applications
• Customer service
• Account management
• Guest services
• Retail sales
• Leadership
• Upselling
• Typing
• Hospitality
• Presentation skills
• Cash handling
• Negotiation
• Merchandising
• Accounts payable
• Restaurant experience
• Host/hostess experience
• Marketing
• Supervising experience
• Janitorial experience
• Cleaning
• Hotel experience
• Basic math
• Cash register
• Sales management
• Product demos
• Property management
• Front desk
Certifications and Licenses
Food Handler Certification
Driver's License
TABC Certified
Assessments
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I do not currently have my real estate license. I am in the process of completing real estate courses, followed by the exam.
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