Customer Service Data Entry

To seek and maintain full-time position that offers professional

challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Quest Diagnostics - Client Service Representative

Indianapolis, In • 09/2021 - Current

Tangram,Inc. - Caregiver

Indianapolis, In • 09/2017 - 09/2021

Assisting disabled adults with total care. This includes hygiene, housekeeping, medicine, social activities, health and financial needs.

WORK HISTORY

Handled sensitive client information with discretion, ensuring confidentiality at all times.

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Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

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Increased customer retention rates through personalized follow-ups and timely resolution of concerns.

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• Maintained detailed records of client interactions. Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

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• Consistently met or exceeded performance metrics.

ADDITIONAL INFORMATION

• Typing skills 65 wpm

• Data entry skills 12,000 ksph

• Excellent attendance

SKILLS

• Customer service excellence

• Understanding Customer Needs

• Complaint Handling

• Calm and Professional Under Pressure

• Order and Refund Processing

• Issue and Complaint Resolution

• Multitasking

• Computer Skills

• Problem-solving abilities

• Adaptability

• Data Entry

• Attention to Detail

Burke High School

Omaha NE • 07/1975

General Studies

EDUCATION

KIMBERLY DUGAN E: ad5qfu@r.postjobfree.com

P: 463-***-****

A: Indianapolis, IN 46219

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