Felicia Gray
New Haven, Ct. 06515
OBJECTIVE
To secure a position that offers growth potential and increased responsibilities as well as advancement opportunities.
EDUCATION
Albertus Magnus College 2011
Criminal Justice
Sawyer School – Hamden, CT 1997
Medical Assistant/Secretary Program
WORK EXPERIENCE
Yale New Haven Health Services – New Haven, CT 2023-Present
*Receivable Integrity Resolution Analyst– *Special Projects
•Compliance and Revenue initiative billing and follow-up
•Followed up on accounts to expedite payment of claims.
•Resolved inpatient and outpatient accounts to ensure balances come to a zero balance.
•Complete refunds to patients and insurance companies accordingly.
Yale New Haven Health Services – New Haven, CT 2000-2010
*Account Resolution Analyst – *CT Care*Blue Cross
•Analyzed accounts and remittances to ensure payments are correct.
•Followed up on accounts to expedite payment of claims.
•Resolved inpatient and outpatient accounts to ensure balances are correct.
Connecticut Physical Therapy – Milford, CT 1999-2000
*Billing Coordinator
•Coordinated all insurance and billing for patients and insurance companies (electronic and paper claims submission) for eight physical therapy offices)
•Inputted charges for physical therapy treatments.
•Billed Medicare Part B claims.
*Medical Secretary
•Verified information with insurance companies (authorizations and benefits)
•Updated medical charts.
•Prepared patients for physical therapy
Women’s Health Services – New Haven, CT 1997-1999
*Medical Assistant
•Assisted in medical/surgical procedures and phlebotomy.
•Provided health counseling and telephone counseling services.
•Provided clinical and administrative support.