Pharmacy Technician Customer Service

Novia M. Tinker

*** ********** *** **, **** Lee, NJ 07024 ad5qea@r.postjobfree.com 201-***-****

Professional Summary

Newly accredited and licensed pharmacy technician with years of experience in customer service and healthcare.

Seeking a full-time role in a hospital setting.

Passionate about making a difference in patient lives including the distribution of life saving medications to hospital patients.

Education

Bergen County Technical School Hackensack, New Jersey GED 2008

Bergen Community College Paramus, New Jersey

2008

Pharmacy Technician Certification Board- PTCB Virtual Classes Workers Education Healthcare Training initiatives sponsored by 1199 SEIU. February 2023 – April 2023

Professional Experience

Rite Aid Pharmacy

Pharmacy Technician New York, NY

March 2011 – Present

Process all incoming prescriptions for high traffic with 400 – 600 customers daily and ensure accuracy during data entry.

Communicate consistently with providers to ensure all prescriptions are correct and refills are processed in a timely manner.

Perform data entry for patient information and medications complying with HIPPA regulations and patient confidentiality laws.

Oversee claims processing for third party program prescriptions.

Calculate dosage, fill and prepare prescriptions labels with absolute accuracy.

Double Tree Hotel Café Milano Fort Lee, New Jersey

Waitress January 2008 – August 2011

Maintained a positive customer first attitude to exceed weekly sales target.

Ensured Food and Beverage orders are of a consistently good standard and delivered in a timely manner.

Comply with hotel security, fire regulations and all health and safety legislation.

Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.

Macys Paramus, New Jersey

Sales Associate, Perfume Dept. December 2007 – January 2008

Demonstrated products to help customers make purchasing decisions on perfume and fragrances.

Handled all returns courteously and professionally.

Sold brand fragrances and related merchandise according to customer service techniques and professional selling skills.

Determined customer needs based on personal features and other customer preference related factors.

Skills

Customer service skills.

Excellent communication skills.

Pharmaceutical Knowledge.

Drug Inventory Management.

Microsoft Office.

Flexible Scheduling: adaptable and capable of adjusting work hours to accommodate project demands, deadlines, and team needs.

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