Customer Service Human Resource

Nidhi Chawla

*** ******** ****, *****, ** ***** Cell # - 214-***-**** ad5qdr@r.postjobfree.com

Professional Summary

To be an active participant in a professional and result oriented environment in which I can contribute to the growth of the organization and look for continuous learning through positive work attitude and constant interaction.

Knowledge Areas

Management Union Relations

Group Dynamics and Managing Change

Training and Development

Strategic Human Resource Development

Managing Human Resource in Global Environment

French Language

Professional Experience

Receptionist January 2023 – April 2024 H&R Block

● Be an integral part of showcasing passion and pride and delivering on H&R Block’s purpose to provide help and inspire confidence in clients and communities everywhere

● Answer phones and greet clients in a personalized, friendly, and inviting manner

● Match clients with the best-suited tax professional for their needs

● Schedule clients as per their requirements

● Handle client exits by ensuring all current and future needs are met

● Maintain office cleanliness and organization of resources with team members

● Other duties as assigned

Sales Associate November – December 2022 Kohl’s

● Engage and connect with our customers by providing excellent customer service through company’s hospitality mentality approach

● Offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently to drive sales

● Drive sales by providing an aspiring environment that motivates customers to add to their basket

● Build trust to solve the customer shopping needs

● Build rapport and make a genuine connection with the customer

● Acknowledge and assist customers through our company programs

● Complete transaction accurately and efficiently while engaging customers

● Courteous and responsive to requests and questions

● Answer questions quickly and accurately

● Converts, opens and activates Kohl’s card applications

● Promote our loyalty programs by educating customers Sales Associate December 2022 James Avery

● Assisting guest with their purchase at POS (Point of Sale)

● Performing basic repairs and polish or solder jewelry

● Providing knowledge service to guests on product information utilizing in-store tools/training

● Assisting in overall store presentation

Sales Associate August 2019 – August 2022 JC Penney

● Greet and assist customers while providing excellent customer service. Partner where needed for additional support. Actively and enthusiastically engage customers while working to resolve problems and assist with credit, rewards and gift card programs. Promote Findmore and other programs intended to drive sales and enhance customer service.

● Complete checkout processes including returns and re-ticketing. Assist with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures

● and replenishment. Proactively call for assistance when additional help is needed in checkout. Utilize Point of Sale on Mobile Warrior device to support line management.

● Assist with Omnichannel efforts as needed. Assist with recovery, put backs and fitting room maintenance as needed. Participate in annual inventory processes.

● Support company shrink and safety initiatives. Meet established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance

● Complete transaction accurately and efficiently

● Courteous and responsive to Customer’s request

Executive Assistant to the Health Office Deputy Director and other Health Office staff members July 2011 - March 2015 United States Agency for International Development

(USAID)

● Facilitate travel arrangements for Health Office staff

● Coordinate VIP and Temporary Duty Visitors

● Provide day-to-day administrative assistance to staff, including drafting and reviewing routine correspondence, maintain calendars and facilitating meeting and communication between division staff and partners such as government officials and implementing agencies

● Ensure deadlines and follow-up dates are met and ensure the proper format, style and quality control for outgoing correspondence prepared for the Office Director and the Health Systems Division

● Maintain comprehensive filing system for the division, which includes technical as well as non-technical materials

Program Assistant March 2010 – June 2011

United Nations Educational, Scientific and Cultural Organization (UNESCO)

● Arrange travels and field missions in terms of schedules and actual travel arrangements

● Arrange meetings, workshops and training activities, taking notes of the proceedings

● Drafting and finalizing of correspondence, meeting records, simple briefing notes etc.

● Maintain and update frequently the program / project execution tables and information reflecting disbursements and corresponding execution rates with a view to providing a monitoring instrument for project and program implementation

● Filing of Education program related correspondence, documents and reports

● Assist ED team members to maintain day-to-day relations with the UNESCO partners

● Ensure in collaboration with the ED team members the availability of adequate office materials and supplies.

● Undertake any other tasks as may be assigned by the Education Specialist and the Director Administrative Assistant September 2008 – December 2009 United Nations Educational, Scientific and Cultural Organization (UNESCO) UNESCO is a specialized agency of the United Nations. With its headquarters in Paris, the organization operates globally through a network of offices and several institutes. Its mandate is to contribute to peace and human development and to further international cooperation in an era of globalization through its programs in education, sciences, culture and communication.

● Handling budget, travel arrangements, calculating DSA and processing staff travel claims.

● Dealing with Ministry of External Affairs for administrative matters such as issuance of staff identity cards, endorsement of Indian Visas, and renewal of UNLP, filling custom duty exemption certificates for clearance of official shipments, and to provide and update information for the diplomatic list.

● Filing the VAT claims for UNESCO office and international staff members

● Drafting letters and dealing with mails and faxes related to queries and resolving issues related to my area of responsibility

● Collating travel bills for payment with their authorizations and verification from staff members

● Organizing meetings, stay and hospitality of participants

● Making travel arrangements for the director and other staff members

● Procurement of office equipment and other supplies

● Updating inventory list of the office

● Replacing the receptionist during her absence

Executive Assistant to the Secretary General and Financial Officer (French Embassy) August 2007 – August 2008

Centre De Sciences Humaines (CSH), New Delhi, India CSH is part of the network of 27 research institutes of the French Ministry Of Foreign Affairs. It is an organization engaged in social science research on contemporary India & South Asia in the face of the challenges of globalization. As assistant to the financial officer looked after four sections namely CSH (Centre De Sciences Humaines), EDU France (related to higher education in France), IFP (Institut Français de Pondichéri, based in Pondicherry) and CEDUST (Centre De Documentation Universitaire et Technique)

● Maintaining accounts of the above mentioned sections.

● Maintaining files of each department

● Making payments to vendors.

● Preparing payroll

● Making reservations with travel agencies for researchers on missions.

● Dealing with mails and faxes related to queries and issue resolving. English Assistant October 2006-April 2007

Lycee De kerichen in Brest, France

Lycee Kerichen is one of the best public schools in France where I was involved as an English Assistant teaching students from the 15 to 18 years age group.

● Generating awareness about Indian culture through films, newspaper articles and thematic presentations.

● Holding English conversation classes, debates, quiz sessions.

● Focus on improving the written English of students through comprehension, article and paragraph writing.

● Focus on improving listening skills through listening aids Bilingual Analyst

October 2004-September 2006

E-Value Serve

EVS is a custom research, analytics and intellectual property solutions KPO supporting clients around the world covering multiple industries in every continent in more than 50 languages. ● Conducting telephonic market research surveys in France and in French speaking countries for companies like Nokia, Fujitsif Siemens etc.

Interpreter October 2004- October 2004 World Trade Handicrafts Fair EPCH is an organization, which organizes the handicrafts fair twice a year. I was hired as a French interpreter for French as well as French speaking buyers. Education

Master of Arts in French literature-Arts faculty, Delhi University, Delhi, India Bachelor of Arts

– Jesus & Mary College, Delhi University, Delhi, India Post Graduate Diploma in Management, Institute of Management Technology, Ghaziabad, India

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