Scrum Master Process Improvement

Linda Dillard

Woodstock, GA 678-***-**** ad5qdg@r.postjobfree.com

PROFILE

Accomplished Scrum Master and SAFe Agilist with a track record of driving successful Agile transformations and leading critical initiatives across diverse environments. Proficient in Agile methodologies including Scrum and SAFe, adept at orchestrating sprint ceremonies and fostering collaboration among cross-functional teams. Skilled in process enhancement and various SDLC methodologies such as Waterfall, Agile, and Iterative approaches. Experienced in utilizing JIRA, JIRA Align, Clarity, and Rally Software Management for seamless project tracking and execution. Renowned for strategic thinking in facilitating transparent communication channels among stakeholders, product owners, and development teams, while eliminating impediments to ensure project success. Possesses strong leadership acumen complemented by a background in technical writing, training, change management, and attention to detail, enabling the delivery of superior results and continual improvement. Hold certifications including Professional Scrum Product Owner (PSPO1), Professional Scrum Master (PSM), Certified Scrum Master (CSM), and SAFe Scrum Master. Ready to leverage expertise in Agile practices and leadership to drive organizational excellence as a Scrum Master.

SKILLS

Scrum Master/Coach

SAFe Agilist

JIRA/JIRA Align

Agile Coach

Agile Practices (Scrum; SAFe)

Process Improvement

SDLC Methodologies (Waterfall/Agile/Iterative)

Business Analysis

Clarity

Communications

DevOps

Technical Writing

Training and Development

Change Management/Process Definition

Leadership

Rally Software Management

Transportation

Strong Interpersonal Skills

Facilitation

Process Analyst / Manager (Contract Position) 2022 -2024

Axel Transport

Led as the team leader and Process Analyst at Axel Transport.

Spearheaded the analysis and enhancement of business processes.

Implemented protocols ensuring compliance with Georgia’s FMCSA and DOT regulations, slashing citations by 95%.

Established streamlined procedures for tracking truck driver activities, boosting efficiency.

Formulated policies for equipment maintenance and safety, ensuring regulatory adherence.

Improved cycle time by 80% from delivery to payment.

Oversaw hiring, firing, and provided mentorship and training.

Scrum Master / Coach / SAFe Agilist 2015 – 2021

T-Mobile USA Atlanta, GA (Contract Position)

Facilitated Agile and DevOps adoption as an award winning multi-certified Scrum leader.

Coached multiple teams in the transition to Agile/Scrum.

Orchestrated Agile sprint ceremonies for multiple, geographically dispersed teams concurrently, including Backlog Refinement, Sprint Planning, Retrospectives, Demos, Daily Standups, Big Room Planning events, etc.

Drove collaboration and alignment across multiple scrum teams, dependent teams, stakeholders, product owners, management, UX Designers, back-end systems, etc.

Led the scrum teams through SAFe Program Increment Planning which included R.O.A.M. activities for risks, capacity planning, Release Train Engineer (RTE) coordination, and socialized and resolved dependencies with other agile teams.

Led remediation activities for incomplete user stories and any that are not accepted during the sprint review demo.

Coordinated release content and deployment activities with the Product Owners.

Fostered cross-team collaboration by maintaining working relationships with stakeholders and interfacing agile teams.

Established and maintained metrics and dashboards including sprint status, velocity, cycle time, quality assurance, etc. which provided visibility to all stakeholders, leadership and interfacing agile teams.

Utilized Jira, Jira Align, Confluence Wiki, SharePoint and similar tools for transparency and communicating progress, performance, capacity, defects, deployments, releases, and issues.

Facilitated onboarding and provided mentorship to new Scrum teams.

Participated in regular Scrum of scrums activities and the Quarterly Business Review (QBR) as needed.

Prioritized with the Product Owner the defect fixes, framework and other non-functional requirements into the product and sprint backlogs.

Technical Delivery Manager Training and Documentation Leader 2010 – 2015

T-Mobile USA Atlanta, GA (Contract Position)

Held a dual role as Technical Delivery Manager and Technical Writing Team Leader.

Ensured timely software delivery by tracking project artifacts and dependencies.

Developed and published development dashboards for project and application tracking.

Cultivate positive relationships with key individuals and teams involved in the software delivery workflow.

Required to be relentless in identifying issues and blockers and drive them to resolution.

Actively pursue and develop remediation plans when there are unexpected delays, missed requirements, late new requirements, and technical environment failures that threaten successful software delivery.

Lead the Technical Writing team in delivering quality process documentation and communications.

Published release notes and product documentation with each software update.

Actively involved in transitioning to a DevOps software delivery model.

Business Analyst Education Services Manager 2008 – 2010

T-Mobile USA Atlanta, GA

Managed all aspects of planning, developing, and delivering training and communications on T-Mobile SDLC, PMLC processes and technology.

Handled project management and business analysis processes and skills and leadership skills within the Enterprise Program Office Educational Services program charter.

Spearheaded planning, development, and delivery of communications on T-Mobile's Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) processes.

Recognized with awards for excellence in major training and process definition initiatives, emphasizing quality, creativity, and value.

Aligned training requirements with product vision and scope, delivering targeted training to Project Management on SDLC disciplines (Waterfall and RUP).

Developed and conducted training sessions covering change management, dashboard reporting, lessons learned, and Clarity Applications.

Defined business processes and provided associated training on process/software updates.

Executed Business Analyst duties utilizing RUP, Agile, and Waterfall methodologies.

Developed and managed the Brown Bag, peer to peer training program.

Created recorded, on-demand training modules using Adobe Presenter.

Served as the Portfolio Manager for Billing System projects, guiding initiatives from vision through initial IT assessment and concept deliverables.

Contributed to the implementation of Clarity, the T-Mobile Project and Portfolio Management tool for IT Governance.

Collaborated with business owners to assess the cost benefit of programs, ensuring alignment with strategic objectives.

Defined processes supporting Resource Capacity and Demand planning, Dashboard reporting, and project intake.

Facilitated process improvement teams to standardize SDLC processes and managed release content for billing system releases.

EDUCATION

Business Administration Coursework:

Bakersfield College, Bakersfield, CA - Brenau University, Atlanta, GA

OTHER SKILLS

Certifications:

Professional Scrum Product Owner (PSPO1)

Professional Scrum Master (PSM)

Certified Scrum Master (CSM)

SAFe Scrum Master

Technical Writing - Kennesaw State 2009

Contact this candidate