Independent Adjuster Claims Service

Jacksonville, FI. ***** I 904-***-**** I ad5qcv@r.postjobfree.com

PA U L A. ST E F F E S

PROFESSIONAL

SUMMARY

SKILLS

Motivated Independent Adjuster with 19 years of experience specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Service-oriented and specifically skilled at handling fire, wind, hail, and water claims, as well as applying creative approaches to solving complex problems and disputed claims. Efficiently review documentation and assess properties to determine damage levels, complete cost estimations and control liability. Skilled at balancing business and customer interests by fairly applying all policies.

Since 2006, we have opted to grow and establish a territory in North Florida where we continue to develop relationships with Carriers requiring continuous, reliable service to their clients for uninterrupted handling of their daily claims. Catastrophe deployments noted below were done with employers and Carriers in a manner that did not affect our level of commitment to daily claims and ongoing local commitments.

• Hail and wind damage • Interior water damage • Risk management specialist background • Advanced oral and

• Personal, casualty and • Insurance policy coverage written communication property loss knowledge skills

• Legal proceedings • Policy investigations • Florida and Georgia knowledge • Subrogation Adjuster License

• Appraisals Documentation • Proficient with

• Underwriting knowledge • Advanced computer skills Xactimate and Symbility

• Negotiating Skills • Highly motivated Estimating Software WORK HISTORY INDEPENDENT ADJUSTER 2006 to 2021

Wimberly Claims Service, Jacksonville / Orlando, Florida

• Continuously employed with Wimberly Claims Service since 2006.

• Conducted prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss.

• Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability. INDEPENDENT ADJUSTER 06/2021 to Current

Seibels Claims Solutions, Columbia, SC

• Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.

• Conducted prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.

• Examined claims forms and other records to determine insurance coverage.

• Maintained suspicious claims database and prepared reports for supervisors.

• When needed, we continue to work with the following firms: Seibel’s Claim Service, Compass Adjusting Group, Florida Insurance Guaranty Association, Alacrity/Worley/NCA Group, and ICU- Insurance Claims Unlimited. CATASTROPHE/ DAILY ADJUSTER 2005 to Current

Various T.P.A Firms

• RJMW Claims Services, Worley, RYZE Claim Solutions

• Wardlaw Claims Services, Wimberly Claims Service, Compass Adjusters, Pacesetter Claims Service, United Claims Service. TSI Adjusters, Insurance Claims Unlimited, etc.

• Initially deployed during Hurricanes Katrina and Wilma; however, we have also been deployed for countless wind and hail events over the years. Most important is we continued to maintain Carrier relationships and responsibilities with ongoing daily claims.

• Resolved complex, severe exposure claims using high service-oriented file handling.

• Investigated and assessed damage to property and reviewed property damage estimates.

OFFICE MANAGER 1999 to 2003

The Glasgow Center of Advanced Therapies

• Responsible for all operations of a Physical Therapy facility including medical claims/billing, payroll, insurance-troubleshooting, diagnostic codes, etc DEPARTMENT SUPERVISOR

The Home Depot 1986 to 1 999

• Responsible for managing personnel and inventory for one specific department within the store.

• Have managed all departments including Paint, Hardware, Plumbing, Building Materials, Lighting/Electrical, and Floor and Wall coverings. RECEIVING SUPERVISOR

The Home Depot

• Responsible for managing most non-retail operations, including, the physical handling of all inventories received for the store.

• Large role in preventing errors resulting in shrink/loss of store inventory. NIGHT MANAGER

The Home Depot

• Managed the night stock crew and assured the store was ready for the following morning’s business.

ASSISTANT MANAGER

The Home Depot

• Responsible for most operational phases of a store generating 45 million dollars per year in retail sales.

• At this level, the areas of accountability are vast, and the assistant manager must have a total store attitude, thus taking ownership in all aspects within his/her control. EDUCATION

Florida 0620 License # E164964

Georgia License # 764553

University of North Florida, Jacksonville, FL

Bachelor of Science, Health/ Physical Therapy, 2000-2002 Summa Cum Laude

Florida Community College, Jacksonville, FL

Associate in Arts Degree, 1999-2000

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