Call Center Customer Service
Resume:
Angela Tweedy
Washington, DC *****
ad5qco@r.postjobfree.com
To obtain employment in the Call Center/Customer Care Support field, where I can utilize my
combination of education and experience in a company where I can display my talents, and become a
central part of the workforce.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Department of Aging and Community Living - Washington, DC
June 2022 to July 2022
Assist elderly and people with disabilities with referrals for departments programs. Give information for
programs such as SAH ( Safe At Home program) the home modification program or offer referrals for
nutrition programs,etc. Also offer case Management, or Heavy Duty Cleaning services for the caller's.
Mail out housing packets, and informational flyers to caller's. Worked in the Information and Referral
Assistance call center.
Data Entry Specialist
MedStar Washington Hospital Center - Rockville, MD
February 2021 to April 2021
Work in the Admissions department, assisting with electronically submitted Notification of Admissions
into the database. Also assisting with any other additional documentation needed for the patients
Admissions tobe completed.
Customer Service Representative 1
Medical Management Transportation - Washington, DC
July 2013 to January 2017
Assisted customers with their transportation needs to help members to get their AmeriHealth Caritas,
Trusted, and/or DC Medicaid insurance processed for transportation Assistance offered through their
insurance carrier. This position was an inbound CSR position, where inbound calls was accepted, and
answered members questions and concerns regarding their insurance and what assistance they are
eligible for. Also assisted members with initial creation of account (for first time members). Worked closely
with transportation companies, along with WMATA And Metro Access assisting members who utilize this
service on direction to access the service and give them any additional assistance they may need.
Client Support Representative
Blue Cross and Blue Shield - Lynchburg, VA
January 2003 to March 2008
Assisted customers by helping to resolve any questions that they may have about the policies, also assists
new customer with helping them to locate a doctor within the network. Responsible for making outbound
call(s) to assist customers who have concerns for supervisor and were unable to get them resolved via
phone, gave members a courtesy call back to resolve any issues, could not resolve during their call(s).
Education
Associate in Business Administration
American InterContinental University - Chicago, IL
April 2012 to November 2015
Skills
• 68 wpm (10+ years)
• customer support (10+ years)
• Etiquette (10+ years)
• Excel (10+ years)
• Excellent Typing (10+ years)
• Call Center (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Data Entry (10+ years)
• Marketing (3 years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (3 years)
• Typing (10+ years)
• Cash Handling (6 years)
• Office Experience (10+ years)
• Microsoft Office (10+ years)
• Multilingual (Less than 1 year)
• Microsoft Excel (3 years)
• Microsoft Outlook (10+ years)
• Market Research (1 year)
• Research (1 year)
• Phone Etiquette (10+ years)
• Cold Calling (6 years)
• Data Analysis (3 years)
• Phone Etiquette (10+ years)
• Market Research (10+ years)
• Research (3 years)
• Presentation Skills (6 years)
• Salesforce (6 years)
• English (10+ years)
• Word Perfect 6.1, Excel, Lotus and Excellent Typing skills (68 wpm) as well as Proper Telephone
Etiquette, Filing, Knowledge of Business Applications and Practices. Superior customer support skills
and education.
• Customer service
• Microsoft Excel
• Windows
• English
• Phone etiquette
• Communication skills
• Data entry
• Time management
• Microsoft Office
• Microsoft Word
• Case Management
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