Sr. Computer tech and Field Tech

Daniel De La Vega

Raytheon **/**-**/**-- Warehouse- Pulling orders for the day, Computer by mode and all equipment ensign to that mode, Monitors Keyboard, Mouse, Power Adapters and any other office equipment need. All equipment is taken to another building to be installed or we shipment out to another site. Raytheon, 3/11- 12/23

Reimaged systems using ghost and added back to the domain; used Remedy ticketing system; responsible for diagnosing software and hardware issues. Setup network and local printers; diagnosed Wi-Fi connections. Blackberry Support.

Northrop Grumman, 06/30/2010 to 11/05/2010

Installation of new and used desktops and laptops, Imaging, configure.

Loading and tested images/software on workstation for deployment.

Repair equipment, mapped drives, and connect Xerox and HP printers and Plotters. Transfer data for deployment. Field tech for multiple sites.

Worked extensively with user community of 1200 to 5000 users.

INSIGHT GLOBA 11/07/2009 to 3/2/2010

Installing computers for the change Washington Mutual Bank to Chase

Bank in Whittier/Pico Rivera, CA

Upgrading Windows 2003 to 2007xp at all locations in LA County

HONEYWELL, Torrance, CA – 2005 to 2009

Imaging, configuring and installing.

Installation of new and used desktops and laptops.

Loading and tested images/software on workstation for deployment.

Repair equipment, mapped drives, and transfer data for deployment.

Break/fix, configure, and connect Xerox and HP printers and plotters.

Worked extensively with user community of 1200 to 3000 users.

Schedule appointments, monitor desktop and all trouble tickets.

Act as Point-of Contact for ticket escalations and install queues.

Administrator and manager of desktop support and Field tech for multiple sites.

EDWARDS LIFE SCIENCES/SEIMENS, Irvine, CA – 1/2005 to 4/2005 temp

Imaging, configure, install the following configure, and connect Xerox and HP printers, and plotters. Installing

MS Window XP, Office, 2005, Visio, Front-Page 2005

Lotus notes, 6.5.3, Sperry or UTS, Adobe Win-Zip, Adobe Acrobat

5.5 & 6, Sam-net, VNS, Palm pilots and Blackberry

RED’S CATERING II, Bell Gardens, CA – 12/2001 to 3/2005

Installed hardware and software.

PC configuration in Win 95 environment

Maintenance contract NEC mainframe and workstations

Troubleshoot PCs and printers

Loading and tested images/software on workstation for deployment.

Break/fix, configure, Schedule appointments, monitor desktop

XEROX, El Segundo, CA – 2/99 to 9/2001

Field tech, for multiple Xerox sites in So.CA

Troubleshoot and resolved hardware issues on various

Models of Dell, IBM, and Compaq laptops and configure, and connect Xerox and HP printers, and plotters.

Coordinating and scheduling appointments for repairs.

Act as Point-of Contact for ticket escalations.

Repair equipment, mapped drives, and transfer data

SUMMARY OF QUALIFICATIONS

A combination of specialized training, practical application and a proven record of responsibility has resulted in excellent qualifications relating as a FIELD TECHNICIAN, COMPUTER TECHNICIAN, and communicate well, both verbally and in writing. Interact well with management, clients and co-workers, also works well independently or as part of a team. Strong leadership qualities with the ability to successfully motivate and supervise personnel continuously analyze and evaluate the efficiency and effectiveness of finished projects. Precise and thorough maintaining accuracy and quality in work performance. Ability to meet objectives within time constraints. Command exemplary organizational and time management skills in the coordination of multi-task responsibilities. Always present a professional and positive company image. KEY STRENGTHS INCLUDE

Self-disciplined, organized and resourceful, thinking clearly and calmly in fast-paced changing environments. Ability to successfully implement necessary changes resulting in achievement of goals and objectives. Aware of the need for quality customer service with the ability to meet or exceed customer expectations.

Troubleshoot and resolve problems quickly and efficiently.

Resolve problems with tact and diplomacy. Possess excellent analytical skills.

cell 562- 469-2338 ad5qbs@r.postjobfree.com

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