Results Driven Manager

SKILLS

** *****’ project management experience with educational, governmental and construction involvement

Advanced years working in complex matrix project environment

Human Resource experience with onboarding of new employees, providing access to all necessary applications, software and systems utilized within the company's standards. I have the knowledge of providing mandatory documentation requirements to new staff members as well as upper management.

Fluent in portfolio management, project and strategic planning, project life cycle and organizational influences

Outstanding schedule management ability, and presentation application and delivery

6+ years of exceptional involvement in project management processes with specialties in project scope management

6+ years of experience directing and managing project execution as well as meeting stakeholder expectations

Proficiency in collaborative and communication software

Advanced in project risk management, identifying risks, performing risk analysis and planning risk responses

I can manage the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within all process groups

I can multi-task and direct successfully in a multifaceted environment. I think tactically as well as strategically, demonstrate objectivity, and I am results oriented and show initiative WORK EXPERIENCE

02/19 – Present Field Nation

IT Field Technician & Project Manager

I’m a passionate IT Professional and Project Manager with a specialty in Network, Voice & Security Operations that include other technical applications and knowledge of technical project management methodologies and tools.

I take ownership of all Enterprise Technologies Project Request Process and make recommendations to improve their efficiency and effectiveness. I maintain the Release Management strategic process for my employer and ensure that all procedures are kept consistent and relevant, and all responsibilities are met in a timely manner. I provide overall coordination and analysis of all releases and implementation plans to determine the readiness of each all releases based on release criteria and quality. I prepare deployment schedules and procedures for all necessary releases and/or projects. Achieves with vendors and internal teams efficient organized, schedules, and I execute assigned job responsibilities. Facilitates communication between Enterprise Technologies and Lines of Business to promote forward movement and transparency of SRs throughout the process. Manages and maintains the Change Management process and governance, ensuring adherence for all ET changes. I ensure the relevance of the current company supporting tools, models, and methodologies. I complete any other job correlated duties needed to help drive to FN Vision, fulfill their Purpose, and abide by their company’s Organization’s Values.

As of April 2022, I have 363 Jobs Completed & 83 Clients served in San Antonio and surrounding areas. Traci Mitchell

9915 Powhatan Dr., San Antonio Texas 78230

PH: 210-***-****

E-mail: ad5qb3@r.postjobfree.com

06/19 – 03/2020 USAA

End to End Workstream Program Management Lead, PMO

Working within the End-to-End Program Management Office role at USAA, I play a vital role in defining and managing the change control through the program steps, as well as closing any items once the process has been approved by Executive Management and documented across the organization. As a leader in USAA, I ensure these items are appropriately and accurately logged, reviewed and approved, while maintaining and enforcing the processes and procedures that govern PMO Program Oversight. My role drives communication, and planning across Leadership, Project, Business, Compliance, and technical teams and compliance.

I was responsible for Cultural norms reinforcement (ongoing presentation series, discussions, tracking feedback)

I supported multiple Top-of-house leadership in Team Effectiveness initiatives

I aligned internal cultural and effectiveness efforts with those being implemented across the project management community.

08/18 – 08/19 Wells Fargo Bank

Technical Project Coordinator III

I was responsible for coordinating activities and resources in support of technical projects that impact multiple departments, systems and/or workflows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity.

I used technical experiences such as Desktop, Networking and other technical applications and knowledge of technical project management methodologies and tools, resource management practices and change management techniques to ensure all projects adhered to high-quality standards, meet customer expectations, are delivered on time and within budget.

I tracked and reported project and budget status; ensures completion of assigned actions; identified project/production issues and work with project team to provide solutions or escalates to avoid project delays; compiles and maintains project documentation and issues log; coordinates implementation activities within or across department(s); works with client groups to identify training needs and arranges and/or delivers training; work with project teams to document processes and procedures; monitor and/or enhance websites to host project documents, reports, and related information; serves as primary point of contact for project information and updates. 05/15 – 06/18 LMD Architects, PLLC

Senior Project Manager

I was responsible for spearheading business development initiatives that are consistent with the company’s overall strategy and managed multiple business development initiatives concurrently and represent Lorraine M. Dailey and LMD Architects PLLC to clients, teaming partners and peers at numerous professional meetings and social events.

Business Development Manager: Ensuring Business Development plans were implemented in coordination with the operational Practice Managers; directing and managing capture plan development; provide input and direction to the project or capture manager as well as the BD and proposal team in the development of winning marketing strategies for new work; forming key partnerships with elected and appointed leaders within City and County government and public agencies impacting the growth of the business opportunities; identifying and qualifying opportunities in collaboration with Operational leadership; assisting with PR, branding and community development strategies.

Marketing Manager: Conduct complex analyses of competitor products and services; developing, monitoring, and reporting metrics for business development and marketing performance goals in meeting Texas added goals; developing marketing materials and manage promotional efforts related to trade shows and exhibits and managing BD pipeline and ensure regular updates are made to the opportunity database.

Project Manager: Creates and executes project work plans and revises as appropriate to meet changing needs and requirements of state and county projects. Identifies resources needed and engages individual/team responsibilities. Manages day-to-day operational aspects of a project and scope. Effectively applies company methodology and enforces project industry standards. Prepares for engagement reviews and quality assurance procedures. Minimizes company exposure and risk on project. Ensures project documents are complete, current, and stored. EDUCATION

UTSA – B.S.B.M – In Progress

East Central High School – Graduate

Volunteer Experience

I volunteer with the “Missing Angels Foundation.” A non-profit organization for mothers who have experienced the death of an infant or toddler. Volunteer since September 2006.

San Antonio Stock Show & Rodeo Volunteer - Exhibits Committee: I help with the organization that emphasizes agriculture and education to develop the youth of Texas. 2011 – 2013 Awards Received

1998 Acceptance into the “Daughters of the Republic of Texas

.”

1999 Winner of Who’s Who Among American High School Students

2015 Photography Award winner Austin, Texas. 2007 Photo published in 2007 “Photographers of The Year” book

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