Office Support Back
Resume:
CHERYL M. ALI
ad5q9x@r.postjobfree.com
OBJECTIVES
o Seeking a challenging yet rewarding role where I can use my 19 years of experience providing fast, accurate, and empathetic support to a wide range of customers SKILLS & ABILITIES
o Expertise in Effective Communication, Active Listening, Empathy, Warm, Effective Decision Making, Problem-solving, Dedication and Diligence, Time management, Stress management, Product knowledge, Customer relationship management (CRM) EXPERIENCE
Money Matters for Women of Color, Chicago, IL
2003-2010
Back Office Support
o Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction o Complete administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly
o Schedule appointments, events, and travel arrangements for the company o Update our database regularly to make sure we have current customer information readily available
o Purchase office supplies as needed and schedule maintenance for office equipment repairs, if needed
o Adapt to the team needs and assist with other projects as needed Safety 1st Financial Group, Chicago, IL and Atlanta, GA 2010 - 2017
Back Office Support
o Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction o Complete administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly
o Schedule appointments, events, and travel arrangements for the company o Update our database regularly to make sure we have current customer information readily available
o Purchase office supplies as needed and schedule maintenance for office equipment repairs, if needed
o Adapt to the team needs and assist with other projects as needed The Annuity Group
2017 - Present
Principal Agent – Business Administrator
o Generated sales leads from various engagement initiatives o Proactively contacted leads and schedule appointments to recommend appropriate policies, quotes, and coverages
o Determined specific client needs by researching current coverage and options, and grow and maintain business through product sales, cross-sales, referrals, your own circle of influence, and renewals
o Met or spoke with clients daily, providing information about policies and answering questions related to coverage and premiums o Obtained underwriting approval through completion of coverage application o Continued Education through workshops, networking events, and professional organizations
EDUCATION
Licensed Insurance Agent (GA, OH, AL, FL, MD, VA, IL, WI, TX) WEBSITE
https://www.AGLifeSales.com
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