Information Technology Computer

John S. Koroma

Phone: 202-***-****

Email: ad5q9v@r.postjobfree.com

Professional Summary / Objective:

Recent master’s graduate in Internet of Things and Internet Technologies. Over 5 years of progressive experience in Information Technology & Security. Highly effective at problem-solving and decision-making. I am seeking a position that will leverage my skills and recent education while offering advancement opportunities. With effective communication skills and a deep technical knowledge of Microsoft systems and services such as AD, DHCP, and DNS. I provide superlative technical responses that can contribute to organizational success.

Certifications

CompTIA Security+ (Active).

Education

Master of Science in Internet of Things and Internet Technologies

Bowie State University - 12/2023

Bachelor of Science in Computer Technology (Network Enterprise Infrastructure)

Bowie State University- 12/2022

Associate of Applied Science in Computer Technology

Prince George’s Community College - 2018

School Project

Home Automation System (Graduate Program)

Utilized Raspberry Pi as the central controller to orchestrate communication between connected devices and the user interface.

Ensured compatibility with a wide range of devices commonly found in households, including smart bulbs, smart thermostats, and IP cameras.

Enabled users to access and control the home automation system remotely from anywhere using a mobile app or web interface, enhancing convenience and flexibility.

Provided real-time monitoring of device status and environmental conditions, allowing users to stay informed about the status of their home even when away.

Allowed users to create automation rules and schedules to automate repetitive tasks, such as turning lights on/off at specific times or adjusting thermostat settings based on occupancy.

Zero Trust Infrastructure for Paychex Inc. (Undergraduate Program)

Developed Zero Trust-Grounded acceptable use policy.

Created a simulation that verifies Zero Trust compliance by utilizing a machine learning algorithm.

Developed software in our testing environment by properly executing test cases to confirm compliance with Zero Trust.

Work Experience

Community Supply Services - Feb 2022 – Present

IT Help Desk Technician

Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Log, dispatch, cross-reference, and update all outbound support calls to support vendors.

Create user accounts, file shares and update passwords.

Internship Completed –Jun 2022 – Aug 2022

Completed Internship at Bowie State University as Cyber Warrior. Created an Active Directory environment using Hyper-V servers as Hypervisor.

Built two Hyper-V Servers, set up a failover cluster, and tested the cluster.

National Children’s Center - November 2018 – Present

Incident Response Analyst

Demonstrate ability to use various industry-leading OSINT, SIEM tools, and IDS/IPS to investigate, and analyze threats and vulnerabilities.

Provide technical support to users by researching and answering questions and troubleshooting problems, utilizing SEIM tools such as Splunk.

Escalate incidents as necessary per established run books, escalation policies, and SLAs.

Ensure that hardware and software are functioning properly and that operational standards are met.

Progressive knowledge of IT standards, policies, customer support concepts, methods, and procedures for troubleshooting.

Home Depot - Aug 2014 – Sep 2018

Associate

Conducted administrative services, to support safety and environmental program compliance, and theft prevention.

Answered constant customer service calls and educated customers on promotions to enhance sales.

Assisted customers with setting appointments, shipping, and special-order requests, and arranging merchandise.

Facilitated opening and activating new accounts and educating customers about loyalty programs.

Performed software installation and regularly scheduled updates on cashiers.

Determined and made recommendations for process improvements.

Technical Skills & Relevant Courses

Cloud & Edge Computing

Wireless Computing

Security and Privacy

Wireless Security

Security Assessment and Auditing

Excellent Communication

Security Compliance and Governance

Cybersecurity Threats and Vulnerabilities

Real-time Data Processing

TCP/IP Protocol & IOT Protocol

Analytical skills

Critical Thinking

Problem Solving

Network Infrastructure Monitoring

Cryptography

Incident Response and Forensics

Security Operations Center (SOC)

Risk Management

Data Analytics and Machine Learning

Reference available upon request

Contact this candidate