Customer Service Experience

LaShanda Taylor

***** * ****** ****** **. Apt.Z**2

Litchfield Park,Az. 85340

Mobile: 708-***-**** ad5q9h@r.postjobfree.com

Summary

•Experienced supervisor with a proven track record of managing teams and achieving goals.

•Oversee daily frontline operations for a major transportation company.

•A proven track record of identifying opportunities to optimize workflow.

•In depth knowledge of building expectational customer service experience through engagement, attitude and service.

Skills

Time management

Critical thinking

Interpersonal relationships

Conflict resolution

Mentorship

Adaptability

Extensive knowledge of traffic rules and regulations

Proficient in Microsoft office

Relevant Work Experience

National Express LLC

2005 W 43rd St

Chicago IL 60609

Dispatcher Supervisor

•Managed a team of 25+ dispatchers.

•Coordinated daily workflows, scheduling and payroll.

•Provided expectational customer experience by identifying resolutions to escalated issues.

•Determined the most appropriate traffic routes for drivers.

•Evaluated and adjusted routes based on daily needs, available staff, traffic hazards and weather conditions.

•Responded to emergency calls, facilitated emergency response networks and coordinated mechanical service repairs.

Driver

•Mentored new hires.

•Inspected vehicle before and after trips and reported problems to maintenance.

•Provided safe and reliable transportation service to customers.

•Utilized vehicle equipment, including wheelchair lifts, radios and emergency equipment.

•Provided high-quality customer service to optimize customers’ experience.

•Maintained a cooperative attitude with supervisors, customers and fellow employees.

•Prepared vehicle for inclement weather conditions, including cleaning or scraping windows, fueling vehicle and applying tire chains.

Education

High School Diploma

Creiger Vocational High school

06/2008- 09/2023

09/2003-06/2008

06/1992

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