Social Media Customer Service
Resume:
Ainembabazi Vivian
Profile
I'm a Governance and International Relations Professional with a proactive approach, analytical mindset, and diplomatic skills. I have passion, experience and technical skills in Diplomatic and International Relations, Administration, Project Management, Public Relations and Corporate Communications.
I bring adaptability and a commitment to contributing meaningfully to organizational success.
I am looking to utilize my current analytical skills and knowledge and also further develop my career in a practical and fast-paced environment. Employment History
Call Center Agent at Kazire Health Products Limited, Mbarara February 2023 — Present
Key Roles and Responsibilities:
● Customer Service: Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns related to KHPL's products such as natural medicines, health beverages, fruits, and root juices.
● Handling Inbound Calls: Receiving and managing inbound calls from customers, distributors, and other stakeholders regarding product information, orders, deliveries, and complaints.
● Order Processing: Assisting customers with placing orders, processing payments, and ensuring accurate and timely delivery of products.
● Resolving Complaints: Investigating and resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction and retention.
● Data Entry: Accurately recording and updating customer information, orders, interactions, and any other relevant data in the company's database/CRM system.
● Handling Outbound Calls: Making outbound calls to follow up on orders, gather feedback, conduct surveys, or promote special offers and new products.
● Meeting Targets: Meeting or exceeding performance targets related to call handling metrics, such as average handling time, first call resolution, and customer satisfaction scores.
● Continuous Improvement: Proactively identifying opportunities for process improvement, suggesting solutions, and collaborating with team members and supervisors to enhance the efficiency and effectiveness of the call center operations.
● Compliance: Ensuring compliance with company policies, procedures, and regulatory requirements while handling customer inquiries and processing orders.
● Team Collaboration: Collaborating effectively with other call center agents, supervisors, and departments within KHPL to provide seamless customer service and support.
● Professional Development: Participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and overall performance as a call center agent. Contact Details
Ndera-Gasogi, Rwanda.
ad5q8w@r.postjobfree.com
Date of birth
15-05-1999
Marital Status:
Single
Links
linkedin:
https://ug.linkedin.com/in/ainemb
abazi-vivian-075050219
Skills
Public Relations Management
Diplomatic Relations
International Relations
Project Management
Diplomacy & Negotiation
Corporate Communications
Governance
Operational Planning
Leadership Skills
Analytical Thinking
Social Media Management
Crisis Management
Language Translation
Cultural Exchange
General Management
Research Skills
Strategic Communications
Advocacy
Public Diplomacy Trainee at Ministry of Foreign Affairs of Uganda, Kampala
July 2022 — September 2022
Key Roles and Responsibilities:
● Collaborating with the Public Diplomacy team to support international communication and engagement efforts.
● Assisted in the creation of compelling content for diplomatic initiatives, including press releases, speeches, and social media posts.
● Conducted research on cultural trends, local customs, and current events to ensure messages resonated with diverse global audiences.
● Contributed to the planning and execution of cross-cultural events, fostering positive interactions and understanding among participants.
● Monitored and reported on international media coverage and public sentiment to provide insights for strategic communication adjustments.
● Managed social media platforms to promote cultural exchange programs and diplomatic activities, resulting in increased engagement and followers.
● Supported language translation and adaptation of materials to effectively communicate with international partners.
● Actively participated in team meetings, providing input on communication strategies and brainstorming innovative outreach ideas.
● Demonstrated strong written and verbal communication skills in diplomatic writing and intercultural communication. Protection Officer Trainee at Refugee Department - Office of The Prime Minister (OPM), Mbarara
March 2021 — October 2021
Key Roles and Responsibilites:
● Advocated for refugee rights and protection in alignment with international law and standards.
● Conducted thorough protection assessments to identify vulnerabilities, needs, and risks faced by refugees.
● Collaborated closely with legal experts to ensure accurate and timely processing of asylum claims, facilitating increased access to legal aid for refugees.
● Organized and facilitated impactful information sessions on refugee rights, legal procedures, and available services, empowering refugees to make informed decisions.
● Established and maintained robust relationships with relevant government agencies, NGOs, and community partners, enhancing cooperation and coordination for more effective protection measures.
● Led and participated in regular field visits to refugee camps and urban areas, conducting assessments, providing direct support, and monitoring protection conditions to address emerging needs promptly.
● Prepared detailed reports and case studies documenting protection concerns, trends, and success stories, contributing valuable insights for policy development and advocacy efforts.
● Actively participated in inter-agency meetings and workshops, contributing to a holistic approach to refugee protection and assistance through collaborative initiatives.
● Demonstrated cultural sensitivity and effective intercultural communication skills, successfully interacting with a diverse refugee population.
Regulatory Compliance
Sales & Marketing
Policy Development
Intercultural Communication
Communication Skills
Computer Skills
Microsoft Office Suite
Languages
English C2
Runyankole C2
Luganda C2
Kinyarwanda C2
French A1
Education
Bachelor of Arts in Governance and International Relations Uganda Christian University
2020 — 2023
Uganda Advanced Certificate of Education
Kashaka Girl's Secondary School
2018 — 2019
Uganda Certificate of Education
Kashaka Girl's Secondary School
2014 — 2017
References
Mr. Ivan Ruhinda
Protection Officer
Refugee Desk - Office of The Prime Minister
ad5q8w@r.postjobfree.com
Mr. Kelvin Amanya
Foreign Affairs Officer
Ministry of Foreign Affairs of Uganda
ad5q8w@r.postjobfree.com
Ms. Justine Muteteri
Administrator
Kazire Health Products Ltd
ad5q8w@r.postjobfree.com
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