Medical Assistant Customer Service

Nika L. Lively

Email: ad5q8g@r.postjobfree.com

Phone: 410-***-****

Professional Summary

Highly accomplished healthcare professional with experience within a healthcare setting ranging from front desk, to scheduling, and running the back end of an office. Having the ability to establish successful professional relationships along with the uncommon ability to work well with public and effectively demonstrate great conflict resolution skills, Excellent oral and written communication skills, detail oriented and highly observant with the ability to multitask. Cooperative and enthusiastic, excellent interpersonal skills and great with time management.

Professional Experience

Christiana Care Health Systems

Primary Care of Elkton

Medical Assistant June 2022-November 2023

Vital Signs

Immunization administration

Clerical duties

Customer service

HIPPA Compliance

POC testing

Documentation in EMR platform

Answering incoming phone calls

Assisted with Exams

Specimen collection

Triage calls

Bayside Community Network

Lead counselor/ Med Tech October 2014-June2022

●Cook

●Purchase food and daily household items

●Provide updates to family members

●Direct supervision of clients and co-workers

●Transport clients to appointments

●Assist with ADL’s

●Medication administration

4th Street Chiropractic

Medical Assistant October 2012-September 2013

●Assist with therapy

●Billing

●Scheduling appointments

●Answering incoming calls

●Clerical responsibilities

●Confirming appointments

Washington College

Cook/Prep Person September 2010 – May 2012

●Cook

●Sanitation of assigned area

●Prep/salad bar

●Serve

●Customer Service

Safe Haven Manor

CNA/CMT April 2009 – March 2010

●Cook

●Assist with ADL’s

●Medication Administration

●Responsible for keeping area clean

Prior CNA work experience since 2004

Education

Harris School of Business- Medical Assistant 2013

Certifications

Certified Nursing Assistant

Certified Medical Assistant

BLS

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