Customer Service Representative

Jana Brittain

ad5q66@r.postjobfree.com 615-***-**** Nashville, TN

SUMMARY

Seeking Customer Service Representative role with 14 years of experience. Skilled in Microsoft Teams, work-from-home environments, and adept at insurance tracking. Proven track record in enhancing customer satisfaction and resolving complex service issues.

WORK EXPERIENCE

Automated Collections Services, Inc. (ACSI) Nashville, TN Customer Service Representative remote Sep 2022 - Sep 2023

• Provided comprehensive customer support for financial aid inquiries, ensuring accurate and timely assistance with FAFSA applications.

• Maintained high standards of client service, resolving complex issues and enhancing customer satisfaction. Babies 'R' Us Nashville, TN

Customer Service Associate Feb 2018 - Dec 2018

• Managed customer inquiries, providing comprehensive product knowledge to enhance client satisfaction and improve shopping experience.

• Resolved various customer issues, ensuring efficient service delivery and maintaining a high level of customer retention.

rue21 Nashville, TN

Customer Service Associate Jun 2015 - Jun 2016

• Enhanced customer satisfaction by proactively addressing and resolving inquiries, contributing to customer retention and loyalty.

• Streamlined store operations through effective management of inventory, transactions, and pricing, ensuring a seamless customer purchasing experience.

• Facilitated product awareness and increased sales by demonstrating merchandise features and benefits to customers. Market Strategies International Nashville, TN

Customer Service Representative/Call Center Dec 2014 - May 2015

• Enhanced customer service operations by actively resolving issues and implementing feedback-driven process improvements, leading to the achievement of customer satisfaction targets.

• Facilitated effective communication between customers, management, and sales teams, ensuring comprehensive understanding of client needs and contributing to the development of tailored solutions. Finch Henry Job Corps Batesville, MS

Office Assistant Mar 2012 - Apr 2012

• Provided comprehensive administrative support to the recruitment manager, including managing correspondence and coordinating errands.

• Facilitated the onboarding process for new recruits, ensuring a smooth transition into campus life. EDUCATION

Stratford Career Institute

Bachelor's degree, Forensic Science

Saint Albans, VT

Present

Stratford Career Institute

Associate in Science (AS), Not provided

Saint Albans, VT

Mar 2021

SKILLS

Typing • Analysis Skills • Shipping & Receiving • Social Media Management • Microsoft Office • Research • Sales • Dispatching • Underwriting • Data Collection • Customer Service • Marketing • Data Entry (10+ Years) • Presentation Skills • Quality Assurance • Assistant Manager Experience • Communication Skills • CRM Software • Salesforce • Communication • Multi-tasking • Detail-oriented • Customer Experience • Teamwork

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