Front Desk Call Center
Resume:
Sarah Michel Miller
Resume ****
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WORK EXPERIENCE:
Extended Stay America: GSR Front Desk/
Management:
As a GSR I Check in and check out guest. Balanced out the “Guest balance due” for tenets. Tend to vacant rooms and occupied guest request. Keep front desk area clean tidy and stocked up, very organized. Greet customers and handle any new request from incoming guest. Made all house keeping boards and followed up with any needs they needed for their shift. Posted the weekly schedule on the board every starting week. Made sure all my daily tasks were done for the day and prepared any needs for the next following shift.
Sarah Michel Miller
Resume 2023
ad5q57@r.postjobfree.com
Best Western Plus Hotel:
Front Desk Attendant/ Night Auditor
2/25/2022-10/19/2022
As a Front Desk Attendant I Checked in and checked out guest. Balanced out the balances owed and due. Handled late check outs and managed them in the system. Handled cash deposits paid inside and over debit and or credit cards by the customer prior to checking them in. Made breakfast for guest and kept a clean area, very sanitized. Tend to vacant rooms and occupied guest request. Keep front desk area clean tidy and stocked up, very organized. Greet customers and handle any new request from incoming guest. Made sure all my daily tasks were done for the day and prepared any needs for the next following shift.
Prime Communications:
Call Center Manager Sales Manger:
11/18/2020- 2/20/2022
An office environment, where we bring in direct sales as AT&T’s number one Authorized Dealer. The job required me to convert incoming calls of potential leads for the APPLE, SAMSUNG, LG, ETC. products. As a sales manager for the company for a year I was bringing in over 250 sales a month and managing over 30 employees to drive the same quotas in sales leadership. Helping them in there training and teaching them good sales leadership with skills to create more revenue. I remained the Top Seller for the duration of my contract there. Bringing in close to 2,000 sales during my contract. I also trained and looked over other top Sarah Michel Miller
Resume 2023
ad5q57@r.postjobfree.com
salesman’s in the call center and office administration environment. Helping and leading other employees to drive major Sales. Fast paced and steady space for sales Representatives. Logan farm:
Manager/Call Center Call Center Manager
Representative/Sales:
08.2019-1.2020
Make sure all our books and sales quotas are Met each day. Manage employees to close there books and drive to exceed excellence for the Clients to insure they are purchasing there items and make sure sales needs are met at a high call volume. Fast paced yet assertive environment. Friendly customer service. Office setting, desk job. Sales associate
Star Furniture:
Manager/ Call Center Manager
9.2019/1
Call center environment, manager over back end reps. Answer call for customers in need of help for their Purchased furniture. Training, teaching and High volume calls. Customers service representative. Sales leads. Multitask from Office work to call center practices. Independent working. Loris Gifts at Hermann Memorial hospital:
Assistant manager
06.2018-09.2019
Sarah Michel Miller
Resume 2023
ad5q57@r.postjobfree.com
Lead of 11 employees. Tend to customers needs. Make sure sales goals are made. Carry out supervisor instruction. Up sale, create sale leads. Unpack product from store buyers. Tend to cashier and floor merchandising. Multitask retail and customer service. Jcpenny, Rosenbergs, TX,
Sales Rep. Customer Service Rep.
07.2015– 5.2017
Provide exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies. Solicit incoming customers to sign up for credit accounts to help reach company quota. Ensuring customer satisfaction Shasta, Sugarland, TX
Team Lead, Fashion Advisor.
04.2014 – 06.2015
Advise customers and clients in making fashion decisions. They make recommendations on individual pieces, entire outfits, color palettes, styles and fabrics. This involves listening to the customer’s needs and understanding each individual client in order to personalize and tailor suggestions to the client’s aesthetic preferences and personal style, body type, price range and the occasion for which the customer is dressing. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Ross Dress for Less, Round Rock, TX
Customer Service Rep.
Sarah Michel Miller
Resume 2023
ad5q57@r.postjobfree.com
03.2012 – 05.2014
Greeting and providing excellent customer service to everyday customers. Up- Selling merchandise Also assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies. Ensuring customer satisfaction. Short Stop Burgers, Round Rock, TX
Customer Service Rep. Cashier, Cook.
10.2010 – 02.2013
Prepare fast, hot, food: sandwiches, eggs, fries, burgers and other similar food. Working as quickly as possible with friendly service to hungry customers. Cashing out there totals while providing excellent customer service. Insuring all customers are out as fast as possible with high satisfaction. EDUCATION
Stony Point High School
Received high school diploma under distinguished program. 01.2010 – 05.2012
B.A in Music/Theatre
Prairie View A&M University
Received credit towards B.A in
Music/Theatre
08.2012- 05.2015
Sarah Michel Miller
Resume 2023
ad5q57@r.postjobfree.com
References
Cheryl Stiles
Travel Nurse
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N/A (Office)
512-***-**** (Direct)
Frances Miller
LVN
N/A (office)
512-***-**** (Direct)
ad5q57@r.postjobfree.com
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