Accounts Receivable Customer Service

Kenneth Klucinski

Cell:708-***-****

Email: ad5q55@r.postjobfree.com

ACCOMPLISHMENTS

•Providing exceptional customer service for over 12 years

•While at Gordon & Rees, I reduced the over 90 and over 120 days receivables for the Chicago office by 40% within the 1st year of handling (year ending 2017).

•Developed new and effective procedures for billing/handling rejected invoices and addressing appeals to reductions made by the carrier (e-billing) to ensure maximum recapture of funds (Gordon & Rees, O'Hagan Meyer).

•While at Gordon & Rees, minimized revenue loss with expert credit analysis & collections.

•Contacted clients and reduced unapplied cash for the Chicago office by 33% within the 1st year of employment at Gordon & Rees (year ending 2017).

PROFESSIONAL EXPERIENCE

Foran, Glennon, Palandech, Ponzi & Rudloff (Temp. Assignment)

Feb 2023 to February 2024 (1 year)

Accounts Receivable Specialist

•Insurance defense: Domestic & Lloyd’s of London.

•Cash applications: Posted credit card payments, bank wires, ACH’s and unapplied cash (contacted clients for payment allocations). Contacted clients regarding aged receivables.

•B2B collections for various clients, credit analysis, establishing credit limits.

•Handled accounts receivable, cash applications & billing discrepancies (unapproved rates, expense, timekeeper).

•Billing: Printed/distributed draft bills, submitted invoices and appeals to reductions into the various e-billing platforms, researched/analyzed multi-party billing.

•Handled billing issues/resolutions, addressed rejections. Familiarity with e-billing procedures, e-billing platforms, updating budgets.

•Extensive experience with Juris software.

O'Hagan Meyer (Temp. Assignment)

Feb 2022 to Dec 2022 (10 months)

Accounts Receivable Coordinator

•Insurance Defense: Accounts receivable, submitted appeals to reductions (rates, unapproved timekeepers, etc.) Client credit risk and collections analysis.

•Mentoring AR assistants, acting supervisor.

•Cash applications: Credit card payments, bank wires, ACH’s

•Researched unapplied cash, payment allocations, identified application for bank wires, ACH’s. Cash applications: Credit card payments, bank wires, ACH’s

•Met with attorneys to review WIP, AR's, client unapplied cash and trust reports.

•Billing: Printed/distributed draft bills, submitted invoices into the various e-bill platforms, monitored e-billed invoices. submitted appeals to reductions into the various e-billing platforms, researched/analyzed multi-party billing.

•Extensive experience with Juris software.

Kenneth Klucinski

Gordon & Rees, LLP

May 2016 to November 2021 (5 yrs, 7 months)

Accounts Receivable Supervisor

•Lloyd’s of London insurance defense and domestic insurance defense.

•Supervised team of 4 collectors. Client credit risk and collections analyses; contacted clients to resolve billing issues delaying payment of outstanding invoices.

•Handled credit card payments, bank wires, ACH’s and unapplied cash.

•Insurance defense: addressed SIR’s (insured & carrier portions) with various carriers.

•Provided weekly and monthly WIP reports, financial statements, AR analysis & review.

•Billing: Handled e-billing issues, rate discrepancies, budgets, timekeeper approval, addressed rejections, reductions, submitted appeals including rate exceptions & unapproved expenses. Familiarity w/multi-party/complex billing.

•Extensive experience with Aderant Expert, Expert Image and ARCS software.

Baker & McKenzie (Temp. Assignment)

September 2014 to May 2016 (1yr, 8 months)

Accounts Receivable Specialist

•Handled client relations & collections of high-volume clients, handling a portfolio of $13.5M - international collections (London, Paris, Rome, Dubai, Hong Kong, Singapore).

•Contacted clients regarding aged receivables.

•Billing: Submitted invoices & appeals to reductions electronically. Billing & payment reconciliations, contacted clients for payments, provided copies of invoices, addressed client reductions.

•Met with attorneys to review AR's, e-billing issues, monthly collection reports.

•SAP and Elite experience.

Swanson, Martin & Bell, LLP

July 2007-Sept 2014 (7yrs, 2 months)

Receivables Specialist

•Insurance Defense: Addressed client reductions (rate discrepancies, unapproved expenses, unapproved timekeepers).

•Client customer service: Internal collections & B2B collections for various clients, collections & credit risk analysis, established credit limits, contacted clients regarding aged receivables. Extensive RainMaker experience

•Sent monthly collections summaries to partners, coordinated collections meetings with partners, addressed invoice reductions, rejections, rate discrepancies, etc.

•Monthly collections averaging $350,000 in collections-assisted payments received January through October 2014. Maximum achieved $1.2M in December 2014

Software:

Elite, Juris, SAP, Aderant, ARCs, TABS, RainMaker, Lexis Nexis, Microsoft Office Suite (Excel, Word, Outlook). E-billing websites: Legal X, Serengeti, Tymetrix, Counsel Link, Passport, etc.

UNIVERSITY OF ILLINOIS, Chicago, IL – Bachelor’s Degree in Business Administration

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