Customer Service Social Media

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JOSUE A.

BENITEZ

Carrollton, TX 75006 972-***-**** ad5q4e@r.postjobfree.com To help strengthen a corporation; utilizing my skill set to complement their values, while making every effort to meet and to exceed company goals and objectives. STRENGTHS Supervisory/management experience in all aspects of the work environment. Bilingual – Fluency among the highest levels in Spanish. -FORE implementation in the sales process – Family / Organization / Recreation / Entertainment Ability to establish rapport, gaining knowledge to build value, providing a complete solution with excellent customer service. Excellent computer skills and proficient with Microsoft Office. Critical thinker and problem solver. Versatile, and picks up new concepts quickly. Strong sense of responsibility, ability to work well independently, and with others.

Advertising and Marketing Relationship Building

Sales Analysis Operations Oversight

Staff Training and Development Team Leadership

Problem Resolution Interpersonal Skills

Verbal and Written Communication Bilingual

Performance Management Territory Management

NOVEMBER 2023-CURRENT

Regional Manager Ai United Insurance DFW

Boosting regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Enhancing team performance by providing regular coaching, training, and performance feedback to staff members.

Streamlining operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Increasing customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Enhancing recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

JULY 2022-NOVEMBER 2023

General Manager TitleMax Lewisville, TX

Supervised employees through planning, assignments and direction. EDUCATION

CERTIFICATIONS

Tracked monthly sales to generate reports for business development planning. Built and maintained loyal, long-term customer relationships through effective account management.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Designed sales and service strategies to improve revenue and retention. Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Prepared staff work schedules and assigned team members to specific duties. MARCH 2021-JULY 2022

Managing Agent Acceptance Insurance Denton, Texas Monitored work-environment of sales representatives Completed required reports & documents, monitored phones, coordination with business clients, ordered supplies, assisted with payroll, scheduling, and maintained open communication with management.

Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Maintained high level of communications and marketing skills by participating in professional activities.

Responded promptly to customer service calls and inquiries from diverse groups of individuals.

Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

Determined client needs by monitoring trends and industry developments. OCTOBER 2016-MARCH 2021

Store Manager T-Mobile Prosper, TX

Managed a team of up to 7 employees and was responsible for hiring, training & development, education, human resources, evaluations, progressive discipline, customer service, expense management, cost analysis, cost reduction, budgeting, payroll, inventory control, detailed reports, and working within CWA Union and Texas Employment laws/regulations.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

MARCH 2007

High School Diploma: General Education

Lewisville High School, Lewisville, Texas

Licensed P&C in the State of Texas

Notary Public

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